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Lauren Bernardo tell us why the party systems should be dissolved in South Africa...

Lauren Bernardo tell us why the party systems should be dissolved in South Africa...

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SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketers say goodbye to cookies, hello to first-party data

19 Apr 2024

The panellists at the Flow discussion about the rise of first-party data was stacked with industry experts.

Era of first-party data dawns as the data cookie crumbles

By Lindsey Schutters 17 Apr 2024

Adclick Africa launches its full-service digital agency

Adclick Africa launches its full-service digital agency

Adclick Africa 14 Mar 2017

Improving netiquette, improving communication

Improving netiquette, improving communication

7 Mar 2017

Colyn Dee, Cirrus TechVue director

Respond Social bridges the gap between social media and formal complaints management

Cirrus TechVue 6 Mar 2017

(c) Yulia Grogoryeva -

How to Instagram as an SME: utilising the platform for local success

Matt Foster 28 Feb 2017

Techsys Digital awarded strategic Diageo project

Techsys Digital awarded strategic Diageo project

Techsys Digital 17 Feb 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

(c) chonlachai panprommas -

Improve customer service with app connecting customers, brands in conversations

14 Feb 2017

(c) Wavebreak Media Ltd -

Customer service is not a science, says Cell C CEO

Jessica Tennant 13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

Starbucks teams up with DSG on Starbucks Rewards

Starbucks teams up with DSG on Starbucks Rewards

7 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

How to achieve seamlessness if there's no structural overhaul

Herb van der Raad 30 Jan 2017

(c) Aaron Amat -

Are consumers checking out of traditional retail?

Julia Ahlfeldt 26 Jan 2017

Report indicates SMEs gain success from CRM

Report indicates SMEs gain success from CRM

20 Jan 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

Digital consumers show less brand loyalty

12 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

Here's how you can help us, FNB - communicate

Here's how you can help us, FNB - communicate

22 Dec 2016

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Where is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

#BestofBiz: Marketing & Media

#BestofBiz 2016: Marketing & Media

12 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Social media sentiment shows why customer expectations matter

JP Kloppers 8 Dec 2016

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

Business innovation evolves beyond pure product focus

Business innovation evolves beyond pure product focus

6 Dec 2016

More news

Improving netiquette, improving communication

Improving netiquette, improving communication

7 Mar 2017

Colyn Dee, Cirrus TechVue director

Respond Social bridges the gap between social media and formal complaints management

Cirrus TechVue 6 Mar 2017

(c) Yulia Grogoryeva -

How to Instagram as an SME: utilising the platform for local success

Matt Foster 28 Feb 2017

Techsys Digital awarded strategic Diageo project

Techsys Digital awarded strategic Diageo project

Techsys Digital 17 Feb 2017

Ekaterina Ryakina © –

Customer centricity and collaboration for all

Leigh Andrews 16 Feb 2017

Putting customers first

Putting customers first

Wynand Smit 14 Feb 2017

(c) chonlachai panprommas -

Improve customer service with app connecting customers, brands in conversations

14 Feb 2017

(c) Wavebreak Media Ltd -

Customer service is not a science, says Cell C CEO

Jessica Tennant 13 Feb 2017

Right mix of emotions drives social media referrals

Right mix of emotions drives social media referrals

10 Feb 2017

How the Top 20 SaaS companies deal with angry Twitter users

How the Top 20 SaaS companies deal with angry Twitter users

Benjamin Brandall 9 Feb 2017

Forrester's predictions indicate CMOs at risk as consumers up experience needs

Forrester's predictions indicate CMOs at risk as consumers up experience needs

8 Feb 2017

Starbucks teams up with DSG on Starbucks Rewards

Starbucks teams up with DSG on Starbucks Rewards

7 Feb 2017

Starbucks SA launches rewards programme

Starbucks SA launches rewards programme

Jessica Tennant 1 Feb 2017

How to achieve seamlessness if there's no structural overhaul

Herb van der Raad 30 Jan 2017

(c) Aaron Amat -

Are consumers checking out of traditional retail?

Julia Ahlfeldt 26 Jan 2017

Report indicates SMEs gain success from CRM

Report indicates SMEs gain success from CRM

20 Jan 2017

How to address the needs of the uncompromising customer

How to address the needs of the uncompromising customer

19 Jan 2017

Digital consumers show less brand loyalty

12 Jan 2017

#BizTrends2017: The shift from the experience economy to the transformation economy

#BizTrends2017: The shift from the experience economy to the transformation economy

Claudia Roth 11 Jan 2017

So we've created a world of consumers... now what?

Chemory Gunko 5 Jan 2017

Here's how you can help us, FNB - communicate

Here's how you can help us, FNB - communicate

22 Dec 2016

Digitalisation: do or die

Digitalisation: do or die

Deon van Heerden 22 Dec 2016

Where is customer management going in 2017?

Aki Kalliatakis 14 Dec 2016

#BestofBiz: Marketing & Media

#BestofBiz 2016: Marketing & Media

12 Dec 2016

Virtual reality, chatbots will dominate CX by 2020

Virtual reality, chatbots will dominate CX by 2020

8 Dec 2016

Social media sentiment shows why customer expectations matter

JP Kloppers 8 Dec 2016

Five customer referral mistakes to avoid

Five customer referral mistakes to avoid

Charles Mburugu 8 Dec 2016

Business 2020: It's not about you, it's about them

Julia Ahlfeldt 7 Dec 2016

Business innovation evolves beyond pure product focus

Business innovation evolves beyond pure product focus

6 Dec 2016

Hats off to call centre agents

Hats off to call centre agents

Rita Kruger 24 Nov 2016

Deon van Heerden

Combining online chat with human agents transforms customer support online

24 Nov 2016

#BotConAfrica2016: Praekelt launches new multilingual chatbot

#BotConAfrica2016: Praekelt launches new multilingual chatbot

22 Nov 2016

Publicis Machine gears up with Mercedes-Benz win

Publicis Machine gears up with Mercedes-Benz win

Machine_ 17 Nov 2016

(c) Cathy Yeulet -

Three back-office hacks for improved customer service

Wynand Smit 8 Nov 2016

Winding down to year end means gearing up in a contact centre

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

Appointment of POPI Information Regulator could mean earlier implementation

Appointment of POPI Information Regulator could mean earlier implementation

Wynand Smit 3 Nov 2016

VW no. 1 in customer service

Danette Breitenbach 2 Nov 2016

Digital transformation driven by customer experience

Craig Terblanche 28 Oct 2016

Despite digital convenience, customers want personal contact

28 Oct 2016

Adobe London Symposium: Putting customer experience first

Adobe London Symposium: Putting customer experience first

Kirsty Barkhuizen 26 Oct 2016

Let's do Biz