Linda Reid, chief commercial officer at Lightstone Explore (LE), notes that with the company providing spatially focused business intelligence solutions, Kaleidoscope was a natural and valuable progression (in terms of service offering) and a great addition to the LE family.
“What makes Kaleidoscope particularly powerful is that it sits within the Lightstone group, meaning that it is able to draw on the many proprietary datasets (demographics, property, auto, retail, business) from the various brands under the Lightstone banner, to categorise the population into 19 relevant segments and use the datasets to describe each segment,” explains Reid.
“At a very granular geographic level (Enumerator Area - of which there are over 100,000 in the country) we have identified the predominant type of person living in each area, along with their characteristics.
One particularly interesting element of Kaleidoscope is the name of the various segment groupings, which all have connotations to food, particularly within a South African context.
“We wanted to capture the essence of each segment in a way that would help create an association for the user between the type of person that occupies each segment and the name of the segment. In South Africa, we have a disparate population, polarised by wealth and colour, which we did not want to make a feature of the segment names. Food, however, is a theme that we found has a good association with people across segments.”
When it comes to building customer segmentation models for various purposes, LE has extensive experience. These models are sometimes built to size the market, to guide merchandising decisions, and to contribute to decisions about store location. Pure internal customer segmentation (sometimes done specifically for certain clients), must result in a rich understanding of a customer base, in a way that allows a brand and company to create and execute on their customer strategies.
The results are used to identify potential new customers; more specifically advertise / appeal to specific segments within a base; build targeted pricing models; and so on.
One of the more valuable components of Kaleidoscope is the fact that it provides information and findings at an Enumerator Area level (whereas competitors provide information on a much less granular level.)
“To illustrate the difference, there are about 9,000 suburbs in the country, but over 100,000 Enumerator Areas. This is significant because you can get disparate segments of people living in a suburb. Picture, for example, Bryanston in Johannesburg, or Rondebosch in Cape Town; both areas cover sub-areas that contain very different types of people – e.g. in Rondebosch, the area next to the railway tracks is very different in nature to the area next to the common. If you treat people from the whole area as the same, your targeting will be inefficient, and you will draw the wrong conclusions from assessing your customers that live in that area. Taking it down to a much more granular area base creates the ability to be a lot more accurate and focused in your marketing and customer relationship management activities,” Reid adds.
“We opted for the name Kaleidoscope, because when you look at the map of South Africa, with each area coloured in its predominant segment’s colour, it resembles the bright mosaic look that you get when peering through a kaleidoscope. Each twist of the kaleidoscope changes the colour pattern; similarly, changing your area of focus with LE’s Kaleidoscope has the same effect.”
For more information, go to www.lightstoneexplore.co.za.
