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A little less conversation, a little more action

Why an integrated data platform is the key to aligning marketing, sales and service

By Michael Bornheim 2 hours ago

Jade Kirkel
#BrandManagerMonth: How Sorbet's Jade Kirkel sells a feeling

Here, Jade Kirkel, brand manager of Sorbet Group, and daughter of founder Ian Fuhr, shares her perspective on working for your dad, being a mother of three and staying in the job market, and why to stop trying to make everything balance all the time

By Jessica Tennant 8 hours ago

All bets on House of Kallie
All bets on House of Kallie

In 2015 I decided to do a short eight-week beginners course in jewellery-making. I ended up with torn nails, bruised hands and an appreciation of the hard work done by creators behind this artform

By Robin Fredericks 1 day ago

#SeamlessAfrica: Tackling the omnichannel retail reality
#SeamlessAfrica: Tackling the omnichannel retail reality

‘Omnichannel' is not merely a business buzzword, it's the new retail reality. Amanda Herson, e-commerce director for the Cape Union Mart Group, shared her thoughts

By Lauren Hartzenberg 20 Mar 2017

Making customer feedback pay off
Making customer feedback pay off

The entire customer journey, whether in sales or customer service, must be as seamless as possible and working with feedback from your customers is the best place to start

By Wynand Smit 20 Mar 2017

Andrew Torre, Visa president for sub-Saharan Africa. Source:
How Africa's mobile revolution is reaching the unbanked

The continent's mobile banking revolution is only just beginning, and although payment systems are becoming more seamless, cash is still king in Africa

By Nicci Botha 20 Mar 2017

#SeamlessAfrica: A masterclass in millennial engagement and retention
#SeamlessAfrica: A masterclass in millennial engagement and retention

Millennials are known to be tech-savvy, socially engaged, have zero tolerance for delays and are always on the go

By Lauren Hartzenberg 17 Mar 2017

The race for the payments space
The race for the payments space

Long the bastion of institutionalism and trust, and therefore fairly resilient to disruption, banks are now in a war of adapt or die

By Nicci Botha 17 Mar 2017

African Reputation Index defines corporate reputation
African Reputation Index defines corporate reputation

While 80% of people will not buy from a company with a damaged reputation, the good reputation of a company brings with it benefits such as allowing it to charge a premium for its products

By Danette Breitenbach 16 Mar 2017

Having a story to tell helps your commodity become a brand
Having a story to tell helps your commodity become a brand

It is not enough to be a great farmer nowadays. You also need to be a great marketer and learning to think about yourself, those that work for you and what you produce in the way that a journalist would

By Brian Berkman 7 Mar 2017

A story of success: The road from startup to a worldwide e-commerce phenomenon
A story of success: The road from startup to a worldwide e-commerce phenomenon

Retargeting.Biz, the Romanian startup that caught the attention of many important online retailers like Fashion Up, Floria, Zorile Store, Glittio, Meli Melo and Evolio, is constantly growing and developing overseas

By Boris Dzhingarov, Issued by Monetary Library 7 Mar 2017

Six tips to select the right e-commerce fulfilment service
Six tips to select the right e-commerce fulfilment service

In e-commerce, order fulfilment involves managing inventory, packaging orders, shipping to customers and handling returns. Many e-commerce businesses are outsourcing

By Charles Mburugu 6 Mar 2017

#eComConfex: Become digitally intelligent, or go home
#eComConfex: Become digitally intelligent, or go home

If your business does not have digital intelligence at its core by 2020 you may as well go home. This is according to James McCormick

By Lauren Hartzenberg 3 Mar 2017

Rising e-commerce trends in South Africa for the year 2017
Rising e-commerce trends in South Africa for the year 2017

Experts hold that consumer uptake and the popularity of e-commerce is going to see a significant local growth in 2017. Let's now check out some of the trends that we will see in terms of online business growth this year

By Boris Dzhingarov, Issued by Monetary Library 3 Mar 2017

Yoco's CEO Katlego Maphai
Yoco raises funding for expansion

South African fintech startup Yoco, which allows small businesses to accept card payments, has raised an undisclosed amount of funding

By Tom Jackson 3 Mar 2017

Peach Payments, Callpay launch EFT payment system for SA e-commerce
Peach Payments, Callpay launch EFT payment system for SA e-commerce

South African mobile payments startup Peach Payments has partnered secure payments solution Callpay to provide automated electronic fund transfers

By Tom Jackson 1 Mar 2017

Seven keys to successful self-service
Seven keys to successful self-service

More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres

By Jan Kühn 28 Feb 2017

#DesignMonth: Stacy Beukes puts a ring on Cape Flats culture and creativity
#DesignMonth: Stacy Beukes puts a ring on Cape Flats culture and creativity

Stacy Beukes is the curly-haired designer, manufacturer and owner of local jewellery brand A Ring To It. Raised on the Cape Flats

By Lauren Hartzenberg 28 Feb 2017

#eComConfex: A crash course in cross-border e-commerce
#eComConfex: A crash course in cross-border e-commerce

As the CEO of the continent's largest online shopping platform, Nigeria-born Chris Folayan knows a thing or two about creating online experiences

By Lauren Hartzenberg 27 Feb 2017

#DesignMonth: Listening to the voice of the people
#DesignMonth: Listening to the voice of the people

Under the theme One Pride, the Samsung Africa Forum 2017 took place on 23 February 2017 at the CTICC in Cape Town

By Ilse van den Berg 27 Feb 2017

#DesignMonth: Love local, love sustainable, Love Milo
#DesignMonth: Love local, love sustainable, Love Milo

As we slowly wise up to the negative effects our growing consumerism has on the environment, it could be argued that the most progressive design is that which is sustainable

By Lauren Hartzenberg 23 Feb 2017

#DesignIndaba2017: Emerging Creative Kgotso Letwaba
#DesignIndaba2017: Emerging Creative Kgotso Letwaba

Kgotso Letwaba, founder of fashion label The After Skool Life and one of Design Indaba's Emerging Creatives, creates activewear informed by his love of sport and street art. We chat to him about design and authentic storytelling for #DesignMonth.

By Ruth Cooper 23 Feb 2017

#DesignMonth: What's in your lunch box?
#DesignMonth: What's in your lunch box?

FOODwelove aims to change how offices eat by offering desk jockeys the option to have a healthy and wholesome lunch delivered in a cleverly designed box, straight to their desk

By Cari Coetzee 20 Feb 2017

#DesignMonth: Blush (Paper Company) is the colour of a beautiful planner
#DesignMonth: Blush (Paper Company) is the colour of a beautiful planner

When asked how you are, the typical response used to be ‘Fine, thanks'. These days, it's more often than not ‘So busy!'. All the more reason for a planner to help organise your life and keep your daily schedule in check, and one that you actually would make the time to use and, better still, enjoy

By Jessica Tennant 17 Feb 2017

#DesignMonth: Clover Mama Afrika focuses on empowerment, sustainability
#DesignMonth: Clover Mama Afrika focuses on empowerment, sustainability

What started off as a humble project 13 years ago has blossomed into Clover's flagship CSI programme

By Sindy Peters 16 Feb 2017

SA delivery startup Stockup pivots to on-demand model
SA delivery startup Stockup pivots to on-demand model

South African startup Stockup, which facilitates the online purchase and delivery of beverages and groceries, has pivoted to an on-demand model and added new products to its line.

By Tom Jackson 13 Feb 2017

Ambiente: Feedback from Frankfurt
Ambiente: Feedback from Frankfurt

Ambiente is one of the leading trade fairs showcasing design across dining, giving and living…

By Dave Nemeth 13 Feb 2017

Top safety tips to prevent shoplifting
Top safety tips to prevent shoplifting

Despite the prevalence of security cameras and high-tech alarm systems, shoplifting continues to be a concern for retailers across the country

By Morné Stoltz 8 Feb 2017

Image via
Google, H&M wants your phone to design your next dress

While our favourite garments aren't as unique as we believe them to be, how we combine these pieces defines our individual style

By Andy Walker 8 Feb 2017

Samsonite and Uzwelo Luggage Cover
#DesignMonth: Turning excess fabrics destined for landfills into unique luggage covers

Uzwelo Bags has designed and manufactured unique, eye-catching luggage covers that will ensure that you never miss your bag on that overcrowded carousel ever again

By Cari Coetzee 8 Feb 2017

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