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(c) Luca Bertolli -
There will always be someone who rains on your parade

We live in a very critical world and the worst of them can be the very people we try to serve. Here, Aki Kalliatakis from Leadership LaunchPad compares his friend George to customers who readily criticise and pick on the smallest details, and explains how to handle them, keeping in mind that "we need our customers more than they need us"

By Aki Kalliatakis 4 hours ago

Chatbots as part of an integrated customer service strategy
Chatbots as part of an integrated customer service strategy

You can have all your communication channels lined up and ready to go, your agents trained to help via phone, email, SMS, web chat and via social media, but you could be missing a trick

By Wynand Smit 5 hours ago

Jessica Bonin: Master blender of tea, passion and success
Jessica Bonin: Master blender of tea, passion and success

Jessica Bonin carved a career out of her passion for tea and sharing the art of tea-drinking with the world

By Lauren Hartzenberg 8 hours ago

#AfricaMonth: Period of super returns gone, but opportunities in Africa remain
#AfricaMonth: Period of super returns gone, but opportunities in Africa remain

With 42 years' experience in the property sector and a footprint that expands well across the sub-Saharan Africa (SSA) region, Broll Property Group is well positioned to provide insight on doing business on the continent

By Sindy Peters 3 days ago

#AfricaMonth: The Crazy Store takes on Botswana
#AfricaMonth: The Crazy Store takes on Botswana

South African discount retail chain, The Crazy Store, has expanded its footprint into neighbouring Botswana

By Lauren Hartzenberg 3 days ago

Putting people at the centre of multi-buy promotions
Putting people at the centre of multi-buy promotions

In the South African retail and manufacturing sectors, promotions have become a popular tool to attain growth

By Lauren Hartzenberg 25 May 2017

Boris Dzhingarov
Using personalisation to boost CX for e-commerce

A recent paper from Gartner states that relationship marketing began in the 1980s, but e-commerce marketers have only recently begun to add a more personal touch to their campaigns

By Boris Dzhingarov, Issued by Monetary Library 25 May 2017

#WhenIGrowUp: How to become a FAN-shionista
#WhenIGrowUp: How to become a FAN-shionista

The brand-new Johannesburg-based fashion design college, Fashion Academy Network (FAN), has opened its admission doors for its first intake of students in 2018

By Shan Radcliffe 24 May 2017

New head leads Fairtrade Label SA in achieving 2017 goals
New head leads Fairtrade Label SA in achieving 2017 goals

Leán Muller has recently been appointed as the new head to direct Fairtrade Label in accomplishing the vast goals it has set for 2017

By Cari Coetzee 24 May 2017

Waskis vodka
Pienaar & Son launch Waskis, their new vodka range

After launching about six months ago, carving out a niche in the premium gin market, Pienaar & Son are diversifying their offering with Waskis - their take on typical vodka.

By Juanita Pienaar 23 May 2017

How to market to Africa's resilient, ambitious middle class
How to market to Africa's resilient, ambitious middle class

How do you market to Africa's extremely aspirational middle class that is more than 100 million strong, with a combined monthly spending power of R1.3 trillion?

By Louise Marsland 22 May 2017

Nine global trends in food and beverage
Nine global trends in food and beverage

Globally, food and beverage are playing an increasingly important role in the reason people visit shopping centres

By Lauren Hartzenberg 22 May 2017

The millennial mindset and the future of the shopping mall
The millennial mindset and the future of the shopping mall

Millennials have exceptional trendsetting power and businesses are competing to capture their attention and a share of their wallets

By Lauren Hartzenberg 18 May 2017

Relevant retail research analysis at annual SACSC conference
Relevant retail research analysis at annual SACSC conference

Stakeholders forming part of the broader shopping centre and retail industries are gathering at The Maslow Hotel in Sandton today for the SACSC Research Conference

By Lauren Hartzenberg 17 May 2017

Samantha Craddock © –
Is cold calling dead?

I have been asked to give my feedback on whether or not cold calling is dead and my answer is quite simply, NO

By Dave Nemeth 16 May 2017

Nike Breaking 2 was so much bigger than an athlete breaking 2 hours
Nike Breaking 2 was so much bigger than an athlete breaking 2 hours

If you were to name the marathon athletes who attempted to break the two-hour barrier in the Nike Breaking 2 campaign last weekend, I would be surprised if more than 1% of you would get one name correct

By Richard Dunn 10 May 2017

Fashionably conscious: Salon 58 and H&M collaborate on conscious collection
Fashionably conscious: Salon 58 and H&M collaborate on conscious collection

H&M and Salon 58 recently joined forces to launch the Conscious Exclusive Collection. This line only utilises recycled and sustainably created materials and aims to educate customers on their fashion footprint.

By Ruth Cooper 9 May 2017

FoodandMore © –
You are about to be banned!

Of course we all know that the advertising bans of alcohol products is getting closer and closer

By Chris Brewer 8 May 2017

Nick Sarnadas
#AfricaMonth: What's on the menu for Food & Hospitality Africa 2017?

We chat to Nick Sarnadas from Food & Hospitality Africa, the largest pan-African food, drink, and hospitality trade show, to find out what's on the menu this year

By Cari Coetzee 4 May 2017

(c) s4svisuals -
Turning the whole world into an interactive billboard with AR

Augmented reality campaigns are taking off internationally with progressive brands using the technology to turn every available surface into a virtual billboard

By Johan Walters 4 May 2017

Fashionably conscious: H&M launches Conscious Exclusive Collection
Fashionably conscious: H&M launches Conscious Exclusive Collection

Consumers are becoming more conscious of where their food, beauty products and clothing is coming from, how it is produced

By Ruth Cooper 4 May 2017

Egyptian online grocery startup GoodsMart raises $750k
Egyptian online grocery startup GoodsMart raises $750k

Egyptian online grocery service GoodsMart has raised $750,000 in funding from Algebra Ventures, which will go towards growing its operational capacity

By Tom Jackson 3 May 2017

Nicole Reitz-Chidrawi and Samantha Ferguson
#Newsmaker: Nicole Reitz-Chidrawi + Samantha Ferguson = Flint & Tinder

Nicole Reitz-Chidrawi (the flint) and Samantha Ferguson (the tinder) of boutique events company Flint & Tinder Events celebrate a year of event planning

By Jessica Tennant 1 May 2017

JC Le Roux introduces new premium dry range
JC Le Roux introduces new premium dry range

Ah good ol' JC Le Roux, a sparkling wine synonymous with NYE parties from my student days. Its customary sweet flavour perfect for youthful undeveloped palates.

By Ruth Cooper 19 Apr 2017

Today, gatekeepers make the worst brand builders
Today, gatekeepers make the worst brand builders

One of the many benefits of working for an advertising agency is that I get to experience working with numerous and diverse businesses. During my interactions one thing is very clear - to create consistency in the mind of the consumer, one needs a single, definable brand expression

By Mike Jones 10 Apr 2017

Why the exhibition industry ISN'T dying - and never will!
Why the exhibition industry ISN'T dying - and never will!

Justin Hawes, MD of exhibition, events and retail display company, Scan Display

By Justin Hawes 7 Apr 2017

Burgers, breakfasts and beyond with McDonald's SA
Burgers, breakfasts and beyond with McDonald's SA

McDonald's South Africa serves over a million breakfasts every month, meaning that its recent National Breakfast Day promotion

By Lauren Hartzenberg 6 Apr 2017

(c) Wittaya Puangkingkaew -
Exhibitions: misunderstood and undervalued

Exhibitions add R66.5 billion to South Africa's GDP, contributing R3 billion to national taxes and 135,100 sustainable jobs. In 2015 of the five million visitors to exhibitions, tourists accounted for 1 million of these

By Danette Breitenbach 6 Apr 2017

Fresh flavours at Avondales's new Faber
Fresh flavours at Avondales's new Faber

Is there anything more delightful than enjoying a variety of top quality dishes in a beautiful setting? In my opinion, there are not many activities that top this

By Ruth Cooper 5 Apr 2017

A landfill is no place for plastic bottles
A landfill is no place for plastic bottles

Because their usefulness extends well beyond their original purpose, and to bury them in earth is exceptionally wasteful

By Sindy Peters 4 Apr 2017

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