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Dumisani Moyo, marketing director at SAP, envisions innovation in Africa Karabo Ledwaba
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Elections 2024

The Weekly Update EP:04 Jan Moganwa debuts to talk MK Party, DA Burns the Flag and More!

The Weekly Update EP:04 Jan Moganwa debuts to talk MK Party, DA Burns the Flag and More!

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Elections 2024 Guide

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Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores

6 lessons small online retailers can learn from big-name online retail storesJaco Roux

It’s business as usual for The Body Shop South Africa with more stores ready for revamp

It’s business as usual for The Body Shop South Africa with more stores ready for revamp

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SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

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Serve your customers better with smart addresses

Serve your customers better with smart addresses

AfriGIS 28 Apr 2016

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Diana Costelha 21 Apr 2016

Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience

Mark Geschke 20 Apr 2016

I hate speaking to your call centre!

I hate speaking to your call centre!

Chantel Botha, BrandLove 15 Apr 2016

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Know what makes your customers happy

Aki Kalliatakis 12 Apr 2016

Kristina Azarenko

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How well do you know your strategic targets and prime prospects?

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What would Steve Jobs do?

What would Steve Jobs do?

Aki Kalliatakis 3 Mar 2016

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The relationship between social media and liability risks

The relationship between social media and liability risks

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Redesigning customer experience with BrandLove CX

Redesigning customer experience with BrandLove CX

Leigh Andrews 23 Feb 2016

CMO releases report that 'clicks' take back seat to acquisition, retention

CMO releases report that 'clicks' take back seat to acquisition, retention

12 Feb 2016

Why the CCO should be the Leatherman on your company's belt

Why the CCO should be the Leatherman on your company's belt

Johan Botha 29 Jan 2016

Improving customer service through advanced analytics

Improving customer service through advanced analytics

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Reflecting on my five years at Ogilvy Public Relations

Reflecting on my five years at Ogilvy Public Relations

Kajsa Claude 25 Jan 2016

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Trends that will disrupt customer service in 2016

25 Jan 2016

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Tips to improve customer service satisfaction

22 Jan 2016

#Badcustomerservicemustfall

#Badcustomerservicemustfall

Mareli Smit 21 Jan 2016

Pillar 3 - Customer Experience Mastery

Pillar 3 - Customer Experience Mastery

Charles Bennett, The Focus Group 21 Jan 2016

Let's punish them for being loyal to us!

Let's punish them for being loyal to us!

Johan Botha 15 Jan 2016

Customer Experience World - Johannesburg 2016

Customer Experience World - Johannesburg 2016

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Consumer trends in online shopping

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'Tis the season to go the extra mile for your customers

'Tis the season to go the extra mile for your customers

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Leveraging big data for better business decisions in marketing

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Four steps to dealing with academic call centres at crunch time

Four steps to dealing with academic call centres at crunch time

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Turning ducks into eagles

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ReMe: building loyalty via customers' phones

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Serve your customers better with smart addresses

Serve your customers better with smart addresses

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Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience

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I hate speaking to your call centre!

I hate speaking to your call centre!

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Know what makes your customers happy

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How well do you know your strategic targets and prime prospects?

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The relationship between social media and liability risks

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Redesigning customer experience with BrandLove CX

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CMO releases report that 'clicks' take back seat to acquisition, retention

CMO releases report that 'clicks' take back seat to acquisition, retention

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Why the CCO should be the Leatherman on your company's belt

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Improving customer service through advanced analytics

Improving customer service through advanced analytics

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Reflecting on my five years at Ogilvy Public Relations

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Trends that will disrupt customer service in 2016

25 Jan 2016

Tips to improve customer service satisfaction

Tips to improve customer service satisfaction

22 Jan 2016

#Badcustomerservicemustfall

#Badcustomerservicemustfall

Mareli Smit 21 Jan 2016

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Pillar 3 - Customer Experience Mastery

Charles Bennett, The Focus Group 21 Jan 2016

Let's punish them for being loyal to us!

Let's punish them for being loyal to us!

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Customer Experience World - Johannesburg 2016

Customer Experience World - Johannesburg 2016

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'Tis the season to go the extra mile for your customers

'Tis the season to go the extra mile for your customers

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Leveraging big data for better business decisions in marketing

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Four steps to dealing with academic call centres at crunch time

Four steps to dealing with academic call centres at crunch time

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Turning ducks into eagles

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ReMe: building loyalty via customers' phones

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For long-term loyalty, connect with your customers through unexpected moments of delight

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The first CX Day Johannesburg

The first CX Day Johannesburg

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Image via Pexels

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Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

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How to save your business from difficult customers

How to save your business from difficult customers

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From reach to resolution: A social customer service story

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Goodbye, brand!

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A customer is for life, not just for Christmas

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Lisa Reid 23 Sep 2015

Global CX Day - celebrating remarkable customer experiences

Global CX Day - celebrating remarkable customer experiences

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