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#CEMAfrica2017: Empowered customer experiences lie in multi-focused design
#CEMAfrica2017: Empowered customer experiences lie in multi-focused design

Sven Schoof, head of customer experience at Spree, discusses how to empower customers to interact with your brand

By Lauren Hartzenberg 18 hours ago

Sneha Shah, MD of Thomson Reuters Africa
#GIL2017: How global volatility can benefit Africa

Not so long ago, people would have scoffed at the notion that the UK would be pulling out of the EU or that Donald Trump would be sitting in the Oval Office

By Nicci Botha 19 hours ago

Image Supplied
Could Google become the dominant force in hospitality?

Will Google come to dominate the industry, leaving online travel agencies and others in its wake?

By Stuart Pallister 21 hours ago

Hate speech declared “an act of terrorism” - Osinbajo
Hate speech declared “an act of terrorism” - Osinbajo

Hate speech will no longer be tolerated in Nigeria, said acting-president Yemi Osinbajo, declaring it “an act of terrorism”

22 hours ago

Impact BBDO MEA, Regional Agency Group of the Year at Loeries 2017.
#Loeries2017: ALL THE WINNERS!

The full list of winners for the 39th Annual Loerie Awards, which concluded on 20 August 2017 at the Durban ICC, have been announced. Congratulations to all

1 day ago

#Loeries2017: Be stupid, fail harder and give it all away, says BSSP's Keith Cartwright
#Loeries2017: Be stupid, fail harder and give it all away, says BSSP's Keith Cartwright

BSSP's Keith Cartwright shares five disciplines at the Dstv Seminar of Creativity that has crafted his mind and gave him focus. Here we look at the last three

By Juanita Pienaar 2 days ago

Pum Lefebure
Photo by Gallo Images/Alistair Nicoll
#Loeries2017: Design Army's Pum Lefebure on how to master the art of seduction

Pum Lefebure, co-founder and CCO of Design Army, based in Washington DC was the last speaker of the day at the DStv Seminar of Creativity, where she explained how marketing is a lot like dating, and how similarly falling in love with a brand goes from flirting to romance to seduction

By Jessica Tennant 2 days ago

Kenyan journalists harassed, detained, reporting on election violence
Kenyan journalists harassed, detained, reporting on election violence

Authorities in Kenya should credibly investigate incidents of harassment against journalists covering the aftermath of August 8's disputed elections

3 days ago

Weera Saad
Gallo Images
#Loeries2017: Be the popes, the geeks and the rock and rollers, says Creative Shop's Weera Saad

First up at today's DStv Seminar of Creativity was Facebook's head Creative Shop: MEA, Weera Saad, who spoke about how things have changed over time and how we need to change to ride this new wave that's arrived. “It's a brave new world, the big wave is here and it's perfect, and it's staring you in the face.” We need to surf it, she said

By Jessica Tennant 3 days ago

Phakiso Tlali
#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 3 days ago

Africa's data revolution probed in UN-backed report
Africa's data revolution probed in UN-backed report

Limited capacity, investment and collaboration are among the challenges facing data communities working towards the Sustainable Development Goals (SDGs) and Africa's Agenda 2063

3 days ago

#Loeries2017: All the finalists by agency, school and brand!
#Loeries2017: All the finalists by agency, school and brand!

All the finalists for this year's Loeries Awards have been announced. Here are the total entry numbers per agency, school and brand

3 days ago

It's time to start thinking about our digital carbon footprint
It's time to start thinking about our digital carbon footprint

The media is at the forefront of generating awareness over environmental issues

By Pietari Kaapa 18 Aug 2017

Uganda's Numida encourages app usage with access to loans
Uganda's Numida encourages app usage with access to loans

Last week was a big week for Ugandan fintech startup Numida, as it was declared winner of the Kampala leg of the Seedstars World competition

By Tom Jackson 18 Aug 2017

Food aid for DRC refugees
Food aid for DRC refugees

WFP begins food distributions for thousands displaced by conflict in Kasai Region of DRC

17 Aug 2017

Loeries2017: Building the new creative economy at the speed of thought
Loeries2017: Building the new creative economy at the speed of thought

An interview with Fort CEO Shukri Toefy, where he shares insights into the changing value chain of the new creative economy

By Jessica Tennant 17 Aug 2017

Maksym Chornii © –
#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business

By Leigh Andrews 17 Aug 2017

You hired them, now trust them to get the job done. JR Bale © –
#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

Malawi's Myjobo.com begins commercial push
Malawi's Myjobo.com begins commercial push

Malawian online recruitment startup Myjobo.com has moved into a commercial push phase

By Gabriella Mulligan 17 Aug 2017

Putting control back in the hands of content creators
Putting control back in the hands of content creators

Public Vine's cloud-based software gives creators and broadcasters their own platform to promote their content

17 Aug 2017

Simply put? Cut the red tape and empower your staff. Scott Griessel © –
#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017

By Leigh Andrews 16 Aug 2017

Children gathered in Niger. Credit: BBC.
How will Africa cope with its rising population challenges?

BBC News broadcasts a week of special programming on Africa's rising population

16 Aug 2017

Artificial intelligence is cool, market intelligence is cooler
Artificial intelligence is cool, market intelligence is cooler

Mike Saunders writes that using the right market intelligence platforms will drive the successful implementation of your future artificial intelligence programmes

By Mike Saunders 16 Aug 2017

MultiChoice team at CXA Awards © .
MultiChoice dominates first-ever CXA Awards

MultiChoice won four out of the six awards awarded at the first-ever CXA Awards held at the Century City Convention Centre in Cape Town last night

By Juanita Pienaar 16 Aug 2017

Africa's best documentaries are available to stream
Africa's best documentaries are available to stream

In an African first, AfriDocs Anytime is now available as a free streaming platform on www.afridocs.net with a catalogue that includes nearly 40 films available for viewing at any time

16 Aug 2017

Tanzania Women of Achievement.
Mentorship app for young women, girls in Africa

Tanzania Women of Achievement (TWA) launches Twaa - a mentorship and learning on the go platform for girls and women in Africa.

16 Aug 2017

Journalist detained without charge in Puntland
Journalist detained without charge in Puntland

Authorities in Puntland should unconditionally and immediately release journalist Omar Saeed Mohammed, the Committee to Protect Journalists said this week

16 Aug 2017

(L-R) Joana Filipe Simplício, legal consultant; Silvia Fernandes, head of department (Chefe de departamento in Portuguese), UTIP; Martin Bachmann, group head active management, Quantum Global Group.
Angolan beverage plant gets approval

A new Angolan beverage plant has been approved for development

15 Aug 2017

#LadiesofLoeries: The Namibian perspective with Chrisna Basson
#LadiesofLoeries: The Namibian perspective with Chrisna Basson

In this exclusive Loeries-slash-women's-month interview, Loeries 2017 regional judge Chrisna Basson, head of strategy at Weathermen & Co in Namibia, shares that a more inclusive world won't happen by itself

By Leigh Andrews 15 Aug 2017

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