Sven Schoof, head of customer experience at Spree, discusses how to empower customers to interact with your brand
Lauren Hartzenberg 16 hours ago
There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity
Louise Marsland 17 hours ago
Youtap has launched a QR code solution and smartphone apps for mobile money services in Africa and Asia
It's often agreed that the trickiest part of the supply chain is not the sourcing, but getting the product to the consumer
Lauren Hartzenberg 3 days ago
How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?
Louise Marsland 3 days ago
CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business
Leigh Andrews 17 Aug 2017
Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.
Leigh Andrews 17 Aug 2017
If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017
Leigh Andrews 16 Aug 2017
A new Angolan beverage plant has been approved for development
PayU Nigeria introduces PayU Subscription, a convenient payment method which allows merchants to safely and securely collect payments from consumers
Ugandan startup Qwicart is bidding to change the way people shop for groceries with a mobile app that allows people to shop from a variety of supermarkets using their phones
Tom Jackson 9 Aug 2017
John Sanei, global speaker, author, entrepreneur and trend specialist shared his thought-provoking presentation on how businesses can be forever profitable
Technology group Wärtsilä and DHL have completed a successful pilot, where the companies tested mobile robots in the warehouse (video)
British American Tobacco is being investigated for possible fraud regarding company activities in Africa, it announced on Tuesday
With the global bakery and confectionery market predicted to reach €436 billion and €203 respectively by 2020, the specialist packaging industry is gearing up
Emirates SkyCargo in collaboration with DuPont is rolling out a new white cover solution as part of its endeavour to offer a range of innovative cool chain temperature solutions. The new White Cover Xtreme, featuring DuPont's Tyvek Xtreme W50 material, offers enhanced protection for temperature sensitive cargo in hot, cold and wet weather conditions.
Another food scandal: this time eggs used for making sandwiches and other processed products that contain traces of an insecticide called fipronil. Fipronil is banned in human food production because it can be harmful to human health if ingested in sufficiently large quantities.
Lisa Jack 17 Aug 2017
Bain's Cape Mountain Whisky, South Africa's first single grain whisky, was awarded gold by the panel of judges at the 2017 World Whisky Masters, held by the Spirits Business Magazine in the UK.
NEW YORK, US - As the retail industry churns in the Amazon era, American shopping malls are turning to a new generation of stores, food and entertainment offerings to make up for an exodus of department stores.
VIENNA, Austria - Austria on Monday became the latest European country to confirm that it has found the insecticide fipronil in egg products imported from Germany, the Netherlands, Belgium and Poland.