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Results for virtual+agents

News

Talking to chatbots sucks, but it doesn’t have to

Retail

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

Source: Silvio Kutic, chief executive officer at Infobip.

ICT

Infobip launches AI Hub in collaboration with Microsoft

27 Dec 2023

3 things virtual agents can tell you about your business

Retail

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Is your business taking the wrong approach to urgent customer conversations?

Retail

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Will ChatGPT kill the customer service agent?

ICT

Will ChatGPT kill the customer service agent?

Ryan Falkenberg 6 Feb 2023

#AfricaMonth: How Africa's auto industry is faring on the digitisation front

Automotive

#AfricaMonth: How Africa's auto industry is faring on the digitisation front

Ilse van den Berg 1 Jun 2018

Wynand Smit, CEO of Inovo

Finance

#BizTrends2018: Enhancing the customer experience

Wynand Smit 3 Jan 2018

Winding down to year end means gearing up in a contact centre

Retail

Winding down to year end means gearing up in a contact centre

Bruce von Maltitz 7 Nov 2016

AI developments to redefine the way we do business

ICT

AI developments to redefine the way we do business

17 Oct 2016

Trends that will disrupt customer service in 2016

ICT

Trends that will disrupt customer service in 2016

25 Jan 2016

Marketing & Media

Virtualisation, enabling modern call centres

Rob Lith 7 Jun 2012