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News

From prospect to profit – why sales, CRM, and service desk software matters
Retail
From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Why businesses should leverage click-to-chat ads for real-time customer interaction
Marketing & Media
Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

Transcending parasocial relationships with OMNi-Engage
Marketing & Media
Transcending parasocial relationships with OMNi-Engage

Issued by Motherland OMNi 15 Jan 2024

Ignition Group’s Lucy Engels speaks respect, diversity, and the role of HR in business
HR & Management
Ignition Group’s Lucy Engels speaks respect, diversity, and the role of HR in business

Issued by Ignition Group 8 Dec 2023

The power of geospatial data to enhance KYC and customer service in banking
Marketing & Media
The power of geospatial data to enhance KYC and customer service in banking

Charl Fouché, Issued by AfriGIS 27 Nov 2023

Building loyalty: the art of personalised brand experiences and advocacy
Retail
Building loyalty: the art of personalised brand experiences and advocacy

Tushar Vaishnavi 9 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement
Retail
Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

Survey analyses the challenges and strategies for the future of franchising
Retail
Survey analyses the challenges and strategies for the future of franchising

4 Oct 2023

Digital transformation brings new value to the customer experience
ICT
Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

Marketing & Media
Telkom names Accenture Song as digital and direct agency of record

31 Aug 2023

Elevating customer experiences: The synergy between staff training and in-store excellence
Retail
Elevating customer experiences: The synergy between staff training and in-store excellence

Issued by Smart Media 22 Aug 2023

Ride the AI revolution, don't fear it
ICT
Ride the AI revolution, don't fear it

Dawood Patel, Issued by Helm 21 Jul 2023

The diversity and inclusion benefits of correct name pronunciation in the workplace
Marketing & Media
The diversity and inclusion benefits of correct name pronunciation in the workplace

Issued by Rocketseed 8 Feb 2023

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.
Finance
Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

Journey forms by Social Places
Marketing & Media
Journey forms by Social Places

Issued by Social Places 16 Sep 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience
Marketing & Media
Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

Source: © baucemag The Cell C Extension campaign found its insight in the heart of South African culture – hair salons
Marketing & Media
Hair salons campaign wins MediaCom SA and Cell C gold

6 Jun 2022

Source:
Marketing & Media
Content development in precision marketing

Sizwe Simelane 2 Jun 2022

Source: Supplied. James Bayhack, director for sub-Saharan Africa at CM.com.
Finance
Customer experience in financial services: today's challenges and opportunities

James Bayhack 30 May 2022

The power of good customer service management software
ICT
The power of good customer service management software

Anton Oosthuizen, Issued by QuickEasy Software 10 May 2022

QuickEasy BOS makes seasonal packaging and printing campaigns profitable
Retail
QuickEasy BOS makes seasonal packaging and printing campaigns profitable

Issued by QuickEasy Software 1 Apr 2022

Insurance industry discovers multi-factor authentication good for more than just security
Finance
Insurance industry discovers multi-factor authentication good for more than just security

Issued by Semaphore Communications 18 Mar 2022

Source:
Marketing & Media
Net promoter score vs. Net sentiment

Melanie Malherbe 14 Sep 2021

Source: Getty
Retail
Omnichannel the way forward for retail customer experience

Jeremy Osborne 14 Sep 2021

Modern customer engagement: Keeping up with Gen Y and Z
Marketing & Media
Modern customer engagement: Keeping up with Gen Y and Z

Andrew Bourne 13 Sep 2021

Ringing the closing bell, before the Christmas chimes start
Marketing & Media
Ringing the closing bell, before the Christmas chimes start

30 Aug 2021

Why brand health matters
Marketing & Media
Why brand health matters

Paula Sartini 5 Aug 2021

Breaking news: 85% of healthcare professionals now want to liaise with representatives online!
Healthcare
Breaking news: 85% of healthcare professionals now want to liaise with representatives online!

Issued by Cingulate 4 May 2021

What Domains.co.za's Site Builder can do for your small business
ICT
What Domains.co.za's Site Builder can do for your small business

Issued by Domains.co.za 28 Jan 2021

Research reveals untapped opportunities for print
Marketing & Media
Research reveals untapped opportunities for print

5 Feb 2021

Choosing between agile and waterfall
ICT
Choosing between agile and waterfall

Nick Durrant, Issued by Bluegrass Digital 20 Jan 2021

Leveraging the business platform of the future
Marketing & Media
Leveraging the business platform of the future

Steve Davies 14 Jan 2021

AI is a crucial tool to help all businesses thrive
Entrepreneurship
AI is a crucial tool to help all businesses thrive

10 Nov 2020

Food for thought: the global rise of dark kitchens and stores
Retail
Food for thought: the global rise of dark kitchens and stores

Rael Levitt 18 Sep 2020

Customer value matters in the time of Covid-19
Entrepreneurship
Customer value matters in the time of Covid-19

Mark Wilson 9 Sep 2020

Early investors in 4IR startups reap rewards
Entrepreneurship
Early investors in 4IR startups reap rewards

7 Sep 2020

Photo by on .
Marketing & Media
Should your brand self-isolate during a pandemic?

Paula Sartini 4 Aug 2020

Let's tap into trust...
Marketing & Media
Let's tap into trust...

Issued by Location Bank 22 Jul 2020

Add trust to your ad
Marketing & Media
Add trust to your ad

Issued by Vicinity Media 22 Jul 2020

Cash Crusaders introduces WhatsApp service
Retail
Cash Crusaders introduces WhatsApp service

2 Jul 2020

Volkswagen SA resumes production and exports
Automotive
Volkswagen SA resumes production and exports

28 May 2020

Apollo Brands revamps Under Armour retail offering during lockdown
Retail
Apollo Brands revamps Under Armour retail offering during lockdown

26 May 2020

The shift to a Digital Platform Economy
ICT
The shift to a Digital Platform Economy

Kirtan Sita 14 May 2020

Audi offers peace-of-mind
Automotive
Audi offers peace-of-mind

7 Apr 2020

Coronavirus is forcing businesses to go digital, fast
HR & Management
Coronavirus is forcing businesses to go digital, fast

16 Mar 2020

Image source: Gallo/Getty Images.
Marketing & Media
Think of social and programmatic platforms as big tech, not mass media

Grant Lapping 24 Dec 2019

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