Air travellers voted Cape Town International Airport the Best Airport in Africa. This is the fifth consecutive year that Cape Town International Airport secured this award and the airport has over the past several years been recognised on multiple occasions in the awards.
King Shaka International Airport in Durban, which marked its tenth birthday on 1 May, won this year’s award for Best Regional Airport in Africa and Best Airport Staff in Africa serving 5 to10 million passengers.
This is the tenth time that the airport has secured this accolade and the second consecutive year and the third time in four years that has come out on top in the service category. Cape Town International Airport was runner-up in the staff service category.
Mpumi Mpofu, Airports Company South Africa’s CEO said: "These accolades affirm the importance we place on quality across every dimension of the passenger’s airport experience. We are delighted to be recognised and especially proud that the awards reflect the continuing dedication and efforts of airport staff.
"We are still in the early stages of what is going to be an exceptionally challenging time for the entire value chain in the aviation sector. These awards show that as a company we have the right approach and the right staff to deliver a safe and secure airport experience in the months ahead," said Mpofu.
The survey and awards are independent of any airport control or input and are based on the World Airport Survey questionnaires completed by over 100 nationalities of airport customers during the six-month survey period. The survey evaluated the customer experience across airport service and product key performance indicators from check-in, arrivals, transfers, shopping, security and immigration through to departure at the gate.
