"TNT is a truly global business and we are pleased to be acknowledged both in the South African market as well as internationally," said Kobus Fourie, country GM of TNT Express South Africa.
The awards are based on extensive customer research that specifically measures service and customer satisfaction. Two hundred survey respondents rated companies across a range of 15 attributes namely: availability of on-demand-service; Black Economic Empowerment (BEE); flexibility and "going the extra mile"; minimising damages and theft; online quotations, orders, track and trace; professional appearance of the company; provision of customs clearing facilities; reliability; speed of delivery; staff (knowledge, politeness, friendliness, helpfulness); sustainable development practices; track and trace; value for money and warehouse facilities. "This recognition is significant because it highlights the high work ethic and dedication by all the staff and employees of our company."
