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#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 2 days ago

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017

By Leigh Andrews 2 days ago

What kind of business leaders does Africa need?

Four key skills that business leaders need that will drive growth across the African continent

By Dr Hischam El-Agamy 2 Aug 2017

Engaging multi-generational employees with internal communication

Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes

1 Aug 2017

Preparing for digital future requires rethinking policies

The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent

By Valter Adão 31 Jul 2017

Company identity and your start-up: how to cultivate a winning culture

Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation

By Harry Welby-Cooke 14 Jul 2016

Africa must make better use of resources

Africa's agricultural‚ mining and energy resources could be better used to boost the continent's pace of economic growth and pave the way for a breakthrough in human development‚ according to a report released on Monday (27 May).

By Mariam Isa 28 May 2013

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