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South African Customer Satisfaction Index shows fondness for fast foods

The Consulta 2016 National South African Customer Satisfaction Index (SAcsi) reflects that South Africans are fond of fast food

2 days ago

Rectron acquires majority stake in Palladium

Rectron has acquired a majority stake in ERP software development company, Palladium, strengthening its software proposition in the South African market

2 days ago

The battle between travel bots and TMCs - who will win?

AI assistants and travel bots may be gaining ground, but a sound digital solution that incorporates these tools should be complemented by a knowledgeable travel management company and consultant

3 days ago

Africa Code Week to train half a million young Africans

Africa Code Week 2017 was officially launched in Mauritius this week. Now in its third year, the event aims to spread coding literacy among African youth, with a target of 500,000 across 35 African countries

21 Jun 2017

#SocialMediaBlackout pressures network providers to lower data costs

NEWSWATCH: Today, Wednesday, 21 June 2017, South Africans are encouraged to join the #SocialMediaBlackout campaign

By Ilse van den Berg 21 Jun 2017

The power of personalisation in customer service

Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining who you are

By Wynand Smit 20 Jun 2017

SMS+ has the potential to replace USSD

SMS+ is a next generation SMS (short message service) which, reportedly, has the potential to replace the two-decade-old USSD (unstructured supplementary data service)

20 Jun 2017

Planned communities are SA's smart cities of the future

A number of planned communities being built with connectivity at their core - and not Johannesburg and Cape Town - are leading the local race toward being truly integrated smart cities

By Jacques du Toit 20 Jun 2017

The benefits of commercial landlords providing Wi-Fi to the masses

In 2016, there were over seven billion mobile devices in the world and the users of these devices demand connectivity for them

By Ron Lagnado and Bilal Vallee 20 Jun 2017

Free Wi-Fi on World Wi-Fi Day

Recognising and celebrating the significant role of Wi-Fi in connecting global communities and driving socio-economic development, is World Wi-Fi Day on Tuesday, 20 June 2017.

19 Jun 2017

Africa's mobile tower market to undergo growth spurt

A recent Frost & Sullivan analysis estimates that the market for tower services is expected to grow at a compounded annual growth rate (CAGR) of 8.8% over the period 2016-2021

15 Jun 2017

#YouthMonth: The youth of South Africa is alive with possibility

Rendani Nevhulaudzi (28) is the MD of Jören Communications, a technology company supplying ICT services. We find out more about his business and how he is providing employment to young people

By Ilse van den Berg 7 Jun 2017

Konnect Africa unlocks access to internet in Africa

Konnect Africa is reportedly set to reshape the satellite broadband industry. The company is making a strong push with a double objective

6 Jun 2017

How Africa can accelerate digital transformation

Digital transformation in Africa requires a fundamental shift for real change to occur across processes, functions, and customer engagement, according to Frost & Sullivan

6 Jun 2017

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International

Retailers set to lose billions as card-not-present fraud rises

Retailers stand to lose $71 billion globally from fraudulent CNP (Card-Not-Present) transactions over the next five years, according to new data from Juniper Research. The data found that a number of factors, such as the USA's shift to EMV cards, delays in 3DS 2.0 (3D-Secure) and click-and-collect fraud were key drivers behind the rise.

21 Jun 2017

Canada to teach computer coding starting in kindergarten

OTTAWA, Canada: Canadian schoolchildren will soon start learning computer coding and other digital skills from kindergarten through to high school, the government announced on Wednesday, 14 June 2017.

15 Jun 2017

New CNN Travel multiplatform, multimedia digital destination launched

In the latest step in CNN's strategy to build premium content brands appealing to global audiences and commercial partners, the channel has launched an all-new CNN Travel multimedia digital destination. CNN Travel has a new design as a globally-minded, mobile-first, social product with an emphasis on visual storytelling.

13 Jun 2017

Apple wants to rock the market with HomePod, faces challenges

SAN FRANCISCO, US: Apple's new HomePod speaker may be music to the ears of its loyal fans, but how much it can crank up volume in the smart speaker market remains to be heard.

8 Jun 2017

IBM Watson, Sesame Workshop launch cognitive vocabulary learning app for kids

In Georgia, US, IBM Watson and Sesame Workshop have piloted their first intelligent play and learning platform on IBM cloud at the Gwinnett County Public Schools, designed to establish evidence of learning at scale.

7 Jun 2017

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