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South Africa

Results for customer+expectations

News

Widespread adoption of AI is shaping next-gen customer service
Retail
Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

BIBC labour spokesperson Luyanda Mgqamqo
Construction & Engineering
Unregistered contractors pose risks to businesses and the building industry

16 Apr 2024

Navigating the future of customer loyalty
Retail
Navigating the future of customer loyalty

Nolan Daniel 15 Apr 2024

Case study: Jockey SA's e-commerce evolution
Retail
Case study: Jockey SA's e-commerce evolution

Bruce McMurray 11 Apr 2024

Source: Supplied. Paul Calvey, partner and market leader, Oliver Wyman South Africa; Sandra Villars, partner, financial services, Oliver Wyman South Africa; and Pierre Romagny, partner, financial services, Oliver Wyman South Africa.
Finance
#BizTrends: 10 trends to watch in South African banking

7 Mar 2024

The future of conversational chat channels in SA
Retail
The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Amazon's entry into SA: Is it a gamechanger for the local retail market?
Retail
Amazon's entry into SA: Is it a gamechanger for the local retail market?

Damon Buss 2 Feb 2024

Steering FMCG growth with GIS insights
Marketing & Media
Steering FMCG growth with GIS insights

Issued by AfriGIS 30 Jan 2024

7 WordPress trends to watch in 2024
ICT
7 WordPress trends to watch in 2024

Issued by Domains.co.za 25 Jan 2024

Connecting the dots: Unveiling the dynamics of consumer switching in South Africa's telco industry
Marketing & Media
Connecting the dots: Unveiling the dynamics of consumer switching in South Africa's telco industry

Issued by KLA 17 Jan 2024

Boost your retail business at Digital Retail Africa 2024
Retail
Boost your retail business at Digital Retail Africa 2024

15 Jan 2024

Precious Nala is the founder of NXT Consultancy. Source: Supplied.
Marketing & Media
#BizTrends2024: Marketing and business trends to transform SA

Precious Nala 10 Jan 2024

The Amazon brand lifecycle: Strategies for profitable growth
Marketing & Media
The Amazon brand lifecycle: Strategies for profitable growth

Issued by RT7 Digital 18 Dec 2023

POS innovations enhance customer experiences for telcos
Retail
POS innovations enhance customer experiences for telcos

13 Dec 2023

Transforming operations: The impact of TES in driving excellence from e-commerce to warehousing
Logistics & Transport
Transforming operations: The impact of TES in driving excellence from e-commerce to warehousing

Quintus Sliep 7 Dec 2023

IBM and AWS expand partnership to accelerate generative AI adoption in Africa
ICT
IBM and AWS expand partnership to accelerate generative AI adoption in Africa

27 Nov 2023

Source: Tony Mrst/Pexels
ICT
SA's telco sector is growing, but customers are not happy

9 Nov 2023

How BPOs are reshaping retail and warehousing during e-commerce peaks
Retail
How BPOs are reshaping retail and warehousing during e-commerce peaks

Tennille Bell 1 Nov 2023

Boost warehousing competitiveness this festive season with temporary employment services
Retail
Boost warehousing competitiveness this festive season with temporary employment services

Donné Nieman 31 Oct 2023

Get your e-comm brand Black Friday ready
Retail
Get your e-comm brand Black Friday ready

Issued by TDMC 30 Oct 2023

The evolution of customer loyalty programmes
Retail
The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Cetaris recognised by users as leading fleet management software for 2023
ICT
Cetaris recognised by users as leading fleet management software for 2023

Anthony Lucas, Issued by Anthony Lucas Press 18 Oct 2023

Isaac Akanni, customer growth manager for Africa at Infobip Nigeria
Retail
A guide to mastering customer touchpoints for retail success

Isaac Akanni 13 Oct 2023

Navigating the future of logistics: The role of upskilling and automation
Logistics & Transport
Navigating the future of logistics: The role of upskilling and automation

Issued by Unitrans 6 Oct 2023

Navigating the retail jungle: From e-commerce to brick and mortar
Retail
Navigating the retail jungle: From e-commerce to brick and mortar

6 Oct 2023

Leveraging unified commerce solutions for customer-centric retail success
Retail
Leveraging unified commerce solutions for customer-centric retail success

4 Oct 2023

DSV finds customers everywhere with AfriGIS
Logistics & Transport
DSV finds customers everywhere with AfriGIS

Issued by AfriGIS 3 Oct 2023

Rocketseed unveils brand refresh to lead in one-to-one email marketing
Marketing & Media
Rocketseed unveils brand refresh to lead in one-to-one email marketing

Issued by Rocketseed 26 Sep 2023

Come rain or shine
Finance
Come rain or shine

Brian Civin, Issued by AfriGIS 29 Aug 2023

The pros and cons of home delivery as e-commerce surges
Retail
The pros and cons of home delivery as e-commerce surges

29 Aug 2023

Vodacom is working hard to promote its VodaPay app. Source: X.com
ICT
Vodacom incentivises VodaPay app use with bonus airtime

24 Aug 2023

How to attain a performance edge in your supply chain
Logistics & Transport
How to attain a performance edge in your supply chain

Neil Gouveia 18 Aug 2023

The transformative journey of TLC Worldwide Africa: From marketing agency to martech powerhouse
Marketing & Media
The transformative journey of TLC Worldwide Africa: From marketing agency to martech powerhouse

Theo Clarke, Issued by TLC Worldwide Africa 16 Aug 2023

3 shopper profiles decoded
Retail
3 shopper profiles decoded

Issued by Smart Media 25 Jul 2023

Source: © 123rf Today retail is more about customer experience and the brand promise and less about technology
Retail
Unified commerce solutions for customer-centric retail success

18 Jul 2023

Logistics is adapting to the changing business landscape. Here's how
Logistics & Transport
Logistics is adapting to the changing business landscape. Here's how

Natasha Parmanand 6 Jul 2023

AICPA & CIMA update Global Management Accounting Principles for digital acceleration and ESG
Finance
AICPA & CIMA update Global Management Accounting Principles for digital acceleration and ESG

Issued by AICPA & CIMA 3 Jul 2023

Source: © michaeljung -
Retail
Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

Source © Niall Wiggan In South Africa, loyalty programme owners are working hard to meet their customers and members where they are, now
Retail
7 loyalty programmes trends

20 Jun 2023

Meeting customer expectations: The urgent need for transformation in SA's telecoms sector
ICT
Meeting customer expectations: The urgent need for transformation in SA's telecoms sector

Ashley Nyiko Mabasa 12 Jun 2023

Digital technology boosts supply chain ROI with real-time transport visibility
Logistics & Transport
Digital technology boosts supply chain ROI with real-time transport visibility

9 Jun 2023

How innovative payment solutions are reshaping SA retail
Retail
How innovative payment solutions are reshaping SA retail

Shaun Holley and Rory Bosman 24 May 2023

Source: Supplied. Tazapay's Rahul Shinghal, Arul Kumaravel, and Saroj Mishra.
Finance
Standard Chartered expands partnership with Tazapay

8 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans
Marketing & Media
8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Using technology to fight customer volatility - Accenture
Retail
Using technology to fight customer volatility - Accenture

De Wet Bisschoff, Issued by Stone 5 May 2023

McDonald's South Africa delivering to the fans
Marketing & Media
McDonald's South Africa delivering to the fans

Issued by Primedia Outdoor 19 Apr 2023

Source:
Marketing & Media
Print & digitalisation market face worrying times

Chris de Beer 30 Mar 2023

How geospatial data is revolutionising banking
Finance
How geospatial data is revolutionising banking

Charl Fouché, Issued by AfriGIS 14 Mar 2023

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