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South Africa

Results for contact+centre

News

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.
Finance
Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

Source:
Marketing & Media
AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

The future of conversational chat channels in SA
Retail
The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

Mithum Singh, chief services officer at CCI and the MD of CareerBox, Lizelle Strydom
ICT
#BizTrends2024: Lizelle Strydom and Mithum Singh talk digital adoption in the call centre

Lindsey Schutters 1 Feb 2024

Source:
Finance
Sars will tax you on overseas investments, but you can mitigate its impact

Harry Scherzer 25 Jan 2024

Ignition Group’s Lucy Engels speaks respect, diversity, and the role of HR in business
HR & Management
Ignition Group’s Lucy Engels speaks respect, diversity, and the role of HR in business

Issued by Ignition Group 8 Dec 2023

Time to save a buck – also on your medical aid
Healthcare
Time to save a buck – also on your medical aid

Issued by Fedhealth Real Medical Aid 29 Nov 2023

IBM and AWS expand partnership to accelerate generative AI adoption in Africa
ICT
IBM and AWS expand partnership to accelerate generative AI adoption in Africa

27 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?
Retail
How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

Retaining and growing customers in a tough economic climate
Retail
Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

A guide to streamlining international payments for your import/export startup
Entrepreneurship
A guide to streamlining international payments for your import/export startup

Harry Scherzer 9 Nov 2023

Robert Joubert, CEO of Boomerang SA
ICT
Taking a human-centric approach to bringing AI into the call centre

Robert Joubert 8 Nov 2023

3 things virtual agents can tell you about your business
Retail
3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Securing tomorrow's success: The investment in education
Education
Securing tomorrow's success: The investment in education

Lizelle Strydom 24 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?
Retail
Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

M-commerce is changing how retailers engage with its customers
Retail
M-commerce is changing how retailers engage with its customers

Evan-Lee Courie 23 Oct 2023

The correct use of AI can bring value to your CX strategy
Retail
The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

Sudhir Juggernath named as CEO of TelCables South Africa
ICT
Sudhir Juggernath named as CEO of TelCables South Africa

11 Sep 2023

Parliament grills NSFAS over student funding failures
Education
Parliament grills NSFAS over student funding failures

Marecia Damons 7 Sep 2023

Source: Supplied.
Finance
Nedbank redefines banking experience with innovative hybrid approach

31 Aug 2023

South African ISPs must do better. Source: 2H Media/Unsplash
ICT
South Africa's ISPs must do better

Richard Firth 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.
Retail
#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Bolt introduces in-app trip recording to boost safety
Logistics & Transport
Bolt introduces in-app trip recording to boost safety

19 Jul 2023

#StartupMentoring: Innovo Networks founder Damian Michael shares entrepreneurial pearls of wisdom
Entrepreneurship
#StartupMentoring: Innovo Networks founder Damian Michael shares entrepreneurial pearls of wisdom

Imran Salie 8 Jun 2023

#Newsmaker: Builders VP Karen Ferrini on retail innovation and expansion
Retail
#Newsmaker: Builders VP Karen Ferrini on retail innovation and expansion

Lauren Hartzenberg 21 Feb 2023

David Meintjes, CEO at Telviva. Source: Supplied
Retail
E-tail and CX: Meet customers where they are, the way they want

David Meintjes 16 Feb 2023

Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town
Property
Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town

Issued by Catchwords 24 Jan 2023

Source: Karen Ferrini, vice president, Builders. Source: Supplied
Retail
Karen Ferrini named new Builders vice president

3 Feb 2023

Avesh Singh, vice president of global operations at TransUnion
HR & Management
Are virtual BPO operations the answer to SA's unemployment crisis?

Avesh Singh 6 Dec 2022

Image source: RF._.studio from
Education
5 key skills that learnerships can provide

10 Oct 2022

Source: ©Sergey Soldatov -
Retail
Retail leaders harness automation to future-proof workforce

Jerry Wallis 1 Aug 2022

Image source: rawpixel –
Education
Gauteng online registration for Grades 1 and 8 opens Friday

19 Jul 2022

Source: Supplied. James Bayhack, director for sub-Saharan Africa at CM.com.
Finance
Customer experience in financial services: today's challenges and opportunities

James Bayhack 30 May 2022

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