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Productivity Solution Support.

• Providing SharePoint Support to end users
• Managing services desk for SharePoint calls.
• SharePoint Site Management
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software.
• Troubleshooting and testing of SharePoint sites.
• Liaising with Clients to verify that Technical issues have been resolved.
• SharePoint Administration.
• Document Migration.
• Reporting on daily support work and creating task reports for record purposes.
• Managing SharePoint permissions
• Managing the CASDM system for our SharePoint group
• Managing calls in terms of following up with users and updating the tickets
• Attending daily meeting to give feedback on our tickets.
• Change Administration

Process Administrator.
• Mapping processes
• Document Management on SharePoint
• SharePoint Support
• Page Edit on SharePoint
• Creating Team sites on SharePoint
• Granting Permissions
• Helping users with document management on SharePoint
• Organizing SharePoint trainings sessions with other departments
• Organizing team meetings
• Preparing and taking minutes
• Team Support

Support and Trainer officer
• Training City of Tshwane users for using customized Systems
• System Administration
• Logging incidents received from users about the systems
• Testing new or broken features on the systems
• Helping users telephonically and remotely
• Systems Support
• HelpDesk Support
Technician
• Configuring PCs
• Adding users to the domain
• Installing Printers
• Installing Softwares & Hardware
• Helpdesk Support
• Networks
• Windows 7 & 8
• Microsoft Office 2007,2010,2013 and 2016