The project aims to provide local tour operators with a wider range and better product knowledge of the emerging and community-based tourism segment which is hoped will increase businesses between emerging and community-based enterprises and established tour operators.
The partnership comes after Open Africa, together with the Responsible & Inclusive Business Hub (RIBH) from GIZ, hosted a networking session in August 2015 with selected tour operators to explore the challenges faced, including community-based tourism enterprises in their itineraries and to see how those challenges could be overcome. The workshop provided valuable insight into the business practices of tour operators and a number of innovative ideas were discussed.
Open Africa will also develop a toolkit with practical resources to assist tourism enterprises to deliver a high-quality hospitality experience. This will be tailored to the type of business as these range from attractions to accommodation, activities and tour guides. The tool will also allow tour operators to assess, score and provide feedback to attractions, accommodation and tour guides that participate in the programme. The product will be launched in May 2016 at the annual Tourism Indaba in Durban, where tour operators will be given a live illustration of the product features.
It is hoped that the product will increase understanding on the part of emerging and community-based tourism enterprises of the needs and requirements of tour operators and how they can improve their businesses to meet these standards consistently. In return, tour operators will have more trust in the ability of these establishments and will be more likely to include them on future itineraries.
Open Africa managing director, Francois Viljoen said, "the project is exciting since it provides both tour operators and community-based enterprises with practical tools to build stronger linkages and will ultimately improve the quality of experiences provided in the industry. By exposing tour operators to new products and helping to bridge the gap and create market access for the emerging entrepreneurs, rural economies in South Africa can be sustained and expect growth through job creation, new income streams and increased awareness of tourism offerings.
