The annual awards recognise airline service excellence at all ACSA airports and are the result of a passenger perceptions based survey conducted each month throughout the year. The following criteria are used when calculating the winners:
Maurice Phohleli, Etihad Airways' GM of South Africa, said: "This award demonstrates that Etihad continues to invest in its customers by providing quality service both in the air and on the ground.
"We have come a long way since Etihad launched its Cape Town service in October 2009 and we are delighted that our customers and guests have recognised Etihad through this award."
