We are looking for a highly organized and motivated Onboarding Manager to join our expanding team. In this pivotal role, you will be instrumental in guaranteeing that our new clients undergo a seamless and triumphant transition into utilizing and embracing our software and platform. Serving as the primary liaison for clients throughout the onboarding journey, you will expertly navigate each step, providing guidance, and ensuring their readiness for success.
Collaborate with the sales team to understand client needs and expectations in the final stages of the sales cycle.
Oversee and manage customer onboarding process organization-wide.
Provide ongoing support and guidance to clients during onboarding.
Find and implement solutions to optimize the onboarding process.
Manage all client communication related to onboarding, including meetings, presentations, and demos.
Collaborate with the team to identify and remove roadblocks hindering customer goals.
Understand customer context, oversee goals, and provide product information to serve those goals effectively.
Utilize data-driven insights for continual improvement of the onboarding process.
Successfully transition client relationships to Account Managers upon completion of onboarding.
Platform configuration, adoption, and setup
Educate customers on product setup and best practices for achieving desired outcomes.
Deliver tailored training sessions to equip clients with knowledge and skills for effective platform utilization.
Project Management
Develop and support project plans outlining onboarding milestones, tasks, and timelines.
Coordinate with cross-functional teams to ensure alignment and prompt completion of onboarding tasks.
Monitor project progress, identify potential risks or bottlenecks, and implement strategies to mitigate them to ensure successful onboarding experiences for clients.
Non Negotiable Qualifications:
Client Onboarding experience.
Minimum 2-4 years experience within a SaaS company.
Minimum 2-4 years digital agency or marketing industry.
Previous management experience.
Advantageous:
Proficient in project management methodologies and tools.
Bachelor's degree in a related field (e.g., marketing, project management).
Minimum 2 years experience in Client Onboarding, ideally in SaaS or digital agency sectors.
Excellent communication skills, fostering strong client relationships.
Highly organized with a keen attention to detail and adherence to deadlines.
From humble beginnings in 2013, manually aggregating customer Reviews and updating Listings. Our platform has since expanded to include a listings portal, full omni-channel CRM system, AI, ChatBot, Social Media offering and Bookings system.
Our vision has always been to be an all-inclusive Marketing Technology provider, to always innovate, be agile and empower our customers.
"Always on Brand"
This is the essence of a successful brand and Social Places embodies this mantra in everything we offer. Your brand's info, reputation, conversation & offering is always on in the digital world - Make sure it is Always on Brand.
Cape Town Are you a dynamic and motivated person with a deep passion for animals and working with partners? Why not join dotsure.co.za, a leading insurer of SA’s pet...
Cape Town Who are we: An award winning integrated PR and marketing agency.
Who are we looking for: A superhero - PR account manager
What will you do: You will...
Cape Town The social media manager is responsible for monitoring and managing the social media presence for the brands under the Interslab stable, to drive engagement and...
Cape Town, R 280 - R 300 per hour Job type:
Remote working part-time
Job summary:
Outsourcery is in search of a proficient Paid Campaign Manager poised to create and execute winning campaign...
Cape Town Fishgate is a dynamic and innovative marketing agency that specialises in providing comprehensive marketing solutions to clients across various industries.
Bredasdorp A well-established company within the retail industry, is looking to (urgently) employ a store manager based in Bredasdorp
Salary: R9,000 - R9,500...
George This half day position requires a mature individual between the ages of 28-45, who can start immediately!
This position is well suited to someone with effective...
Cape Town, R 28000 - R 35000 per month neg We are looking for a technically inclined Project Manager to join a leading experiential agency in their Cape Town office.
Cape Town, Maitland A dynamic Cape Town based digital printing company, requires a project manager - a new position created, as the company is expanding.
Summary
The incumbent will...
Cape Town Requirements
Degree in engineering, information technology, or commerce field or relevant qualification3-5 years of proven experience as a product manager in a software...
Knysna A well-established company within the retail industry, is looking to employ (urgently) a store manager based in Knysna
Minimum Requirements
Matric or equivalent...
Cape Town We're looking for our next studio account manager!
Are you a versatile account manager who has an in-depth understanding of digital channels?
The successful...
George We are looking for an experienced communications manager to help us draft, manage and improve on all our current customer touchpoints.
Responsibilities:
Draft all...
Cape Town Who are we: A leading retail business.
Who are we looking for: An experienced Senior E-commerce & Digital Marketing Manager in Cape Town to lead and expand our...
Cape Town An exciting new opportunity for an audit manager to join a well-established firm in Cape Town Northern Suburbs.
Requirements
CA(SA) registered or eligible to...
George Dotsure Ltd is hiring a dynamic marketing channel manager for our marketing department.
In this role, you'll lead efforts to enhance customer engagement, execute...
Cape Town About the business and this role:
Are you a dynamic and motivated person with both a passion for animals and building relationships with business partners? Why not...
Cape Town, $ 300 - $ 1000 per month Responsibilities:
Finding and growing client bases;Updating client bases;Working with the base of cold clients;Increasing sales volumes;Incoming and outgoing...
Cape Town, De Waterkant Energy Capital & Power (ECP), is looking for an experienced commercial financial manager (CFM), to undertake financial management focusing mostly on financial...
Cape Town, Paarden Eiland Wings Group, Importer of premium confectionery and food products for more than 25 years is hiring a Key Account Manager to manage and develop key accounts and channels...
