Top takeaways from CEM Africa and PMA Fresh Connections
The continent's brightest minds in customer experience gathered in Cape Town last week for the CEM Africa Summit. I bring you the key takeaways from the Spree keynote titled '
Empowering customers to interact with your brand', and Louise Marsland reports on embracing a
CX ‘citizen first' strategy in government and how traditional siloed structures are breaking down to enable
a culture of customer-centricity.
Meanwhile, Leigh Andrews overviews Adobe's talk titled '
Be an experience business or be out of business', Brandlove's presentation on the importance of
trusting your ‘always on' employees, the keynote panels'
CX predictions for the future, and Juanita Pienaar details all the winners from the
CXA Awards.
The Produce Marketing Association's (PMA's) Fresh Connections: Southern Africa Conference and Trade Show also kicked off last week, with a lineup of presentations by key decision-makers in the international and southern African agribusiness supply chain. Click through for my report back of Andy Connell's
top tips for building supply networks on the continent.
In other top news: SA's clothing retail sector is
hanging by a thread after nearly a decade's strong performance, and the Liquor Products Amendment Bill has been
widely welcomed by alcohol industry players who say it will go a long way to curbing illicit trade.
Have an inspiring week!
Lauren Hartzenberg
Retail Editor: Bizcommunity.comComment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news". | |
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 | Youtap has launched a QR code solution and smartphone apps for mobile money services in Africa and Asia... read |
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 | While the South African Property Owners Association (SAPOA) Retail Trends Report recorded a turnover growth of -4% for the first quarter of 2017, Liberty Promenade in Mitchells Plain has remained resilient... read |
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 | Coca-Cola Beverages South Africa have realised the benefits of utilising informal markets as an alternative distribution channel and it has seen an impressive growth of female-led LDP's across the business... read |
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 | Since 2010 The Clothing Bank has been using excess stock donated by South Africa's largest clothing retailers and manufacturers to transform lives... read |
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 | Louise Marsland There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity... read |
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 | Louise Marsland How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems? read |
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 | Wynand Smit In the movie, The Godfather, Michael Corleone, as played by Al Pacino, utters the immortal line to his on-screen brother, “It's not personal, Sonny, it's strictly business.” read |
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 | Leigh Andrews CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business... read |
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 | Leigh Andrews Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017. read |
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 | Leigh Andrews If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017... read |
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 | Juanita Pienaar MultiChoice won four out of the six awards awarded at the first-ever CXA Awards held at the Century City Convention Centre in Cape Town last night... read |
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 | The arrival of digital textile printing in Cape Town can revive the local clothing and textile manufacturing industry and salvage some of the job opportunities... read |
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 | Tom Jackson South African online shopping community SnapnSave has raised R14 million ($1 million) from Kalon Venture Partners and Smollan Group... read |
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 | Sally Rothman, Issued by GfK South Africa Consumer behaviour and expectations are changing as digital channels start to play a bigger part in the customer journey. So, how does one convert a browser into a buyer?... read |
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 | Since WeChat's move into South Africa in 2013, the messaging app has partnered with companies such as OrderIn, Picup and FitKey, and has now announced the addition of UCook... read |
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 | The 2017 Coca-Cola Food Festival saw over 40,000 public votes cast to select the regional semi-finalists representing South Africa's favourite eateries... read |
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 | Bain's Cape Mountain Whisky was awarded gold by the panel of judges at the 2017 World Whisky Masters, held by the Spirits Business Magazine in the UK... read |
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 | Lisa Jack Another food scandal: this time eggs used for making sandwiches and other processed products that contain traces of an insecticide called fipronil... read |
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 | A new Angolan beverage plant has been approved for development... read |
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 | JML Consulting, which created Pierre Jourdan Wine Popsicles (PJ Pops) in 2016, will launch two gin & tonic popsicles in September... read |
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 | Six questions and answers around the decrease in production of honey and the hive of concern around its impact on local producers and consumer markets... read |
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 | Famous Brands has joined the ranks of local restaurateurs buckling under the weight of global names... read |
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 | In the food industry, the opportunities for theft are many, whether they involve giving away food and drinks without getting authorisation or taking food home... read |
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 | For the third year running, Belvedere Vodka was awarded a gold medal in sustainability at the 2017 International Corporate Social Responsibility (CSR) Excellence Awards in London... read |
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 | A new Deluxe Laser branch has opened its doors in The Constantia Village shopping centre in Cape Town... read |
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 | Austria on Monday became the latest European country to confirm that it has found the insecticide fipronil in egg products imported from Germany... read |
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 | Issued by Pyrotec Nothing knocks consumer confidence in a cosmetics brand more than when a product does not do what it claims or if it is counterfeit. From perfumes and make-up to personal care products, no product is immune... read |
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 | Issued by Pyrotec Pyrotec's machinery division, Pyrotec PackMark, is fully invested in after-sales support and rapid response to breakdowns or technical challenges... read |
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 | Colleen Goko Truworths' share price jumped almost 5% by the close of the JSE on Thursday despite the retailer reporting a contraction in earnings... read |
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 | Colleen Goko Holdsport's share price has raced ahead in the past year, climbing 12%. This puts the company way ahead of the general retailers' index... read |
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 | Robert Laing June's retail sales grew 2.9% from the same month in 2016, taking its growth for the second quarter to 2.2%... read |
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 | Musical Distributors has been selected as the exclusive South African partners for award-winning audio brand DreamWave... read |
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 | Eskom has been quick to defend the reinstatement of two senior managers just a couple of days after their suspension... read |
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Nicolas Ghesquiere "What I find most interesting in fashion is that it has to reflect our time. You have to witness your own moment." Rei Kawakubo "The corporateness of the fashion industry tends to take away or distort the freedom of creation." Raf Simons "I'm very scared sometimes that fashion might attack its own magic by the amount of exposure." Alexander McQueen "Fashion should be a form of escapism, and not a form of imprisonment." Anna Sui "To me, fashion is like a mirror. It's a reflection of the times. And if it doesn't reflect the times, it's not fashion. Because people aren't gonna be wearing it." |
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