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Spur's quintessential South African success story

Startup Grind Cape Town's featured guest this month was Allen Ambor, the energetic founder and executive chairman of Spur Corporation. As the quintessential South African restaurant chain turns the big 50 this year, Ambor reflected on its humble beginnings in Newlands and the tough love leadership he demonstrated to his employees.

In other proudly South African news, 42 South African designers are currently exhibiting their merchandise at the renowned BHV/Marais department store in Paris. The exhibition is running until 31 July and was championed by Artlogic, This is Cape Town and Le BHV/Marais to expose international audiences and buyers to SA's creative energy. Viva SA!

Another must-read this week is an opinion piece by TransUnion Africa's CEO Lee Naik, which details how to get to the heart of what Generation Z wants.

And finally, a warm welcome to specialist retail design and shopfitting company Creative Shop, which has just opened a press office on Bizcommunity Retail. Smooth move...

Lauren Hartzenberg
Retail Editor: Bizcommunity.com



Comment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news".




BizWeekly top stories
Allen Ambor, founder and executive chairman of Spur Corporation.
Spur founder Allen Ambor's tough love approach to business
[Lauren Hartzenberg] Iconic SA restaurant chain, Spur Steak Ranches, will be 50-years-old in October this year and has grown into an internationally-recognised brand... read
Vgrigas via
Malls should give spaza shops rent-free spaces, Malema says

Township spaza shop owners should either be given shares or space in township malls, which are bankrupting them, EFF leader Julius Malema said... Read

South African retailers slacking on customer experience strategy
South African retailers slacking on customer experience strategy

South Africa's struggling retailers are significantly lagging behind other sectors when it comes to appointing customer experience officers... Read

South African designers showcase their wares in Paris
South African designers showcase their wares in Paris

Forty-two South African designers are currently exhibiting their artisanal goods at the renowned BHV/Marais in Paris... Read

Introducing MobyMart, the autonomous grocery store on wheels
Introducing MobyMart, the autonomous grocery store on wheels

Lindsay Samson

If you're currently in Shanghai, China, you might spot an odd-looking, unstaffed and driverless vehicle roaming the streets... Read

Loyal, long-term relationship building with Gen Z
Loyal, long-term relationship building with Gen Z

Lee Naik

Just when you're starting to get the hang of millennials, here comes Generation Z. Their oldest members may only just be starting to enter tertiary education, but they pack a purchasing punch... Read

Amazon deal seen as disruptor of grocery business
Amazon deal seen as disruptor of grocery business

Amazon's deal to buy Whole Foods Market injects even greater pressure into the food and grocery sectors at a time when e-commerce is already roiling retailers... Read

Banking & Finance
Retailers set to lose billions as card-not-present fraud rises
Retailers set to lose billions as card-not-present fraud rises
Retailers stand to lose $71 billion globally from fraudulent CNP (Card-Not-Present) transactions over the next five years... read
Commercial Property
Last call for Retail, Design and Development Awards entries
Last call for Retail, Design and Development Awards entries
There is still time to enter the Retail, Design and Development Awards (RDDA), hosted by the South African Council of Shopping Centres... read
Store closures to squeeze Hyprop
Store closures to squeeze Hyprop

Alistair Anderson

Hyprop Investments, the blue chip R30bn specialist shopping centre owner is facing pressure following the tenant failure of department store chain Stuttafords at three of its malls and the possible closure of some of Edcon's retail outlets. read
V&A Waterfront's Silo District welcomes retailers
V&A Waterfront's Silo District welcomes retailers
Cape Town's new upmarket art and design space, the V&A Waterfront's Silo District, held a launch party to welcome its new crop of retailers... read
CSI
Add Hope empowers NGOs to make a difference
Add Hope empowers NGOs to make a difference
NGOs are often able to make money donated go much further than people realise due to the partnerships and pricing they have in place... read
Massmart's Supplier Development Programme helps local manufacturers grow business
Massmart's Supplier Development Programme helps local manufacturers grow business
Massmart's Supplier Development Programme (SDP) has supported 32 small local manufacturers to gain access to market and form part of the broader Massmart supply chain... read
Image credit: EY Canada via Twitter
AGT Foods CEO scoops EY World Entrepreneur of the Year 2017 title
President and CEO of AGT Foods, Murad Al-Khatib, was picked from 59 individuals representing 49 countries and named EY World Entrepreneur of the Year 2017... read
CRM
How retailers can use social CRM to create meaningful engagement
How retailers can use social CRM to create meaningful engagement

Bradley Elliott

At the dawn of the first Customer Relationship Marketing (CRM) software programmes in the 1970s, retailers relied on customer information collected by sales representatives... read
The power of personalisation in customer service
The power of personalisation in customer service

Wynand Smit

Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining who you are... read
E-commerce
Seamless data integration key in differentiating e-commerce customer experience
Seamless data integration key in differentiating e-commerce customer experience

Kerry Hope

Online spend is forecasted to grow to over R53bn by 2018 according to the PayPal and Ipsos third annual cross-border commerce report... read
Exhibitions & Events
Tenacity, innovation key themes at FASA's 2017 convention
Tenacity, innovation key themes at FASA's 2017 convention
The 2017 Franchise Convention, taking place on 29 June at the Kyalami Expo & Convention Centre is the lead up to the Absa Franchise Business Festival... read
Fashion, Clothing & Textiles
China, Hong Kong top hubs for fake goods: Europol
China, Hong Kong top hubs for fake goods: Europol
China and Hong Kong are overwhelmingly the largest shipment centres for fake goods sold around the world, in a growing, complex battle against sophisticated counterfeiters... read
Carla Fendi, one of fashion label's five sisters, dies
Carla Fendi, one of fashion label's five sisters, dies
Carla Fendi, who along with four sisters helped build her parents' leather and fur goods shop in Rome into a global fashion powerhouse, has died aged 80... read
FMCG
Remgro, Distell to gain from dismantling Capevin
Remgro, Distell to gain from dismantling Capevin

Marc Hasenfuss

Liquor giant Distell, which owns best-selling brands such as Savanna, Hunters, Nederburg and Klipdrift, has uncorked a proposal that fortifies the position of its biggest shareholder... read
PMI to invest $320m into German Heets production facility
PMI to invest $320m into German Heets production facility
Philip Morris International (PMI) will invest approximately $320 million in a new high-tech facility in Dresden, Germany, to produce Heets... read
Diageo buys George Clooney's tequila Casamigos for $1bn
Diageo buys George Clooney's tequila Casamigos for $1bn
Diageo, the British maker of alcoholic drinks, said Wednesday it had agreed to buy Casamigos, an upscale tequila brand co-founded by George Clooney... read
Pulse flour spikes in popularity
Pulse flour spikes in popularity
According to research by TMR, an increasing awareness among consumers about the importance of a protein-rich diet has had a positive influence on the growth of the pulse flour market... read
Green Sustainability
The organically grown vineyards of Avondale Wine. Image Source:
The sustainability of organic wine production
Several wine estates in SA are following the trend of converting to organic wine producing and processing, in the footsteps of its major export markets. However, is organic wine production as financially sustainable as it is environmentally? read
Packaging
The business benefits of booklet labels
The business benefits of booklet labels

Issued by Pyrotec

To ensure that you make the most of product labelling, as well as meet regulatory demands, you may need to rethink your strategy. Instead of a standard label, have you ever considered a booklet label?... read
Trends in tea packaging: Bosch Packaging Technology
Trends in tea packaging: Bosch Packaging Technology
For the tea industry, estimated in 2016 to be worth some €35 billion, a packaging supplier should understand exactly what tea producers need... read
Regulatory
Storm may brew in rooibos probe
Storm may brew in rooibos probe
Rooibos Limited, which controls 70% of the global rooibos tea market, could face class action by other local processors if it is found guilty of abusing its market dominance, says Nick Altini, a competition lawyer with Baker McKenzie. read
Opening up international markets for clothing and textile manufacturers
Opening up international markets for clothing and textile manufacturers

Christian Gerling

I am often asked what it is that prevents clothing and textile manufacturers from breaking into the international market. There are several answers to that question... read
Research
South African Customer Satisfaction Index shows fondness for fast foods
South African Customer Satisfaction Index shows fondness for fast foods
The Consulta 2016 National South African Customer Satisfaction Index (SAcsi) reflects that South Africans are fond of fast food... read
Spazas boost traditional trade surge in SA
Spazas boost traditional trade surge in SA

Issued by Nielsen

The ongoing dynamic of modern versus traditional trade within South Africa's retail sector has seen exceptional growth of the spaza shop format. This finding stems from Nielsen's annual Shopper Trends Study... read
Retail Marketing
Checkers Little Shop adds an AR app
Checkers Little Shop adds an AR app
Checkers has added a specially developed augmented reality app to its second collection of Little Shop mini products... read
In-store retail engagement - a simple yet significant medium
In-store retail engagement - a simple yet significant medium

Issued by Rocket Creative Design & Display

In-store face-to-face engagement with the consumer still forms a crucial role in both introducing new products, as well as directly influencing the shopper's purchasing decision at the final point-of-purchase. read
Local divas launch Lux We Are More campaign
Local divas launch Lux We Are More campaign
Lira, Nhlanhla Nciza and Moneoa have collaborated with Lux to produce the ‘We Are More' song, launched as part of its new campaign... read
Retailers
Three big wins for Stodels Nurseries at SANA awards
Three big wins for Stodels Nurseries at SANA awards
At the recent South African Nursery Association (SANA) awards, Stodels Nurseries achieved a hat trick, winning the coveted Gold Medal for Nick Stodel... read
Image credit: Business Day
Woolies faces fight on many fronts

Giulietta Talevi

Shares in Woolworths, once regarded as a recession-proof retailer, are trading close to three-year lows as the company finds itself stuck between SA's stalling economy... read
Supply Chain
whuiiiyourlife via
Avian influenza H5N8 outbreak confirmed in SA
An outbreak of the highly pathogenic Avian influenza H5N8 - a strain of avian influenza which is believed to be transmitted by wild migratory birds - has been confirmed in the Villiers area in the Free State... read
Imperial Sasfin Logistics wins Nando's contract
Imperial Sasfin Logistics wins Nando's contract
Imperial Sasfin Logistics has been awarded a 4PL (fourth party logistics services) contract to supply Nando's bastings, sauces, spices, marinades and packaging to Nando's restaurants... read
Africa
Windhoek rejuvenation receives local support
Windhoek rejuvenation receives local support
With increased interest from the business community and locals alike, Windhoek's central business district (CBD) is on a path to revival... read
More Africa
Business
Image source:
World mayors urge G20 leaders to 'save the planet'
Dozens of city mayors from around the world - including Washington, Berlin, Paris, Tokyo and Sydney - on Monday, 26 June, called on G20 leaders to stick to their commitments on tackling climate change... read
New business
  • Urban Espresso to manage Goliath Gaming's PR - more info

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New appointments
  • Rami Sassen to take over from Rob Katzen as new Teljoy CEO - more info

More people  Submit a Person
Jobs offered
Direct/Online Marketing Manager - Pretoria
Opportunity for a highly motivated individual to establish and grow online customer base through an end-to-end ownership of all relevant channels - social media, digital advertising and traditional media. Read more >>


New events to diarise
2017 Fresh Connections: Southern Africa Conference and Trade Show - 16 Aug 2017 to 17 Aug 2017, Cape Town
Join the PMA at its seventh Fresh Connections: Southern Africa Conference and Trade Show from 16 to 17 August 2017 for insight and opportunities within the fresh produce industry. Read more >>



Programme in Supply Chain Management for Junior Practitioners
Enterprises University of Pretoria - 26 Jun 2017 to 15 Sep 2017, Pretoria


Short Course in Customer Service Excellence
Enterprises University of Pretoria - 24 Jul 2017 to 26 Jul 2017, Pretoria


Social media marketing
PRISA - 26 Jul 2017 to 27 Jul 2017, Randburg, Johannesburg


Customer relations
Provox Centre for Public Relations & Communication - 24 Aug 2017 to 25 Aug 2017, Johannesburg


Short Course in Hands-on Supply Chain Management
Enterprises University of Pretoria - 4 Sep 2017 to 8 Sep 2017, Pretoria


Course in Customer Experience Management
Enterprises University of Pretoria - 12 Sep 2017 to 15 Sep 2017, Pretoria


Accounts Receivable and Credit Policies Management
NES Consulting - 11 Oct 2017 to 13 Oct 2017, Johannesburg


Upcoming events
Short Course in Customer Experience Practice
Enterprises University of Pretoria - 28 Jun 2017 to 30 Jun 2017, Pretoria


Quotes
Napoleon Hill
"If you cannot do great things, do small things in a great way."
Miuccia Prada
"Fashion fosters cliches of beauty, but I want to tear them apart."
Issey Miyake
"With imagination and personal creativity, people who sew can design the way they look to suit themselves."
H. Jackson Brown, Jr.
"The best preparation for tomorrow is doing your best today."
Henry Ford
"Coming together is a beginning; keeping together is progress; working together is success."

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Biz press office welcome

Creative Shop has opened a press office on Bizcommunity.com!
Creative Shop
Creative Shop is a specialist retail design and shopfitting company. We offer space planning, custom carpentry, metal fabrications, project management and fit-out installation services for retailers, restaurants and businesses.

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