Customer-centricity at retail's core
The retail industry is abuzz with customer centricity and experience in the spotlight this week.
In her latest #Newsmaker segment, Jessica Tennant pinned down Nicole Reitz-Chidrawi and Samantha Ferguson of boutique events company
Flint & Tinder Events. She finds out about their portfolio that extends to some of the country's largest blue-chip accounts and more. Find out why they say they're well on the way to becoming the ‘biggest smallest' events company in the country.
We also have insights into
Dunnhumby's Customer-Centricity Index or CCI, which reveals that the likes of Fabiani, Woolworths, H&M, Miladys, Markham, Cotton On and Mr Price all score well on customer centricity. The report scores retailers on seven ‘pillars' ,and finds that there are strong financial rewards to be enjoyed by the most customer-centric retailers. Despite the changing, omnichannel retail landscapes, the successful featured retailers demonstrate that the fundamentals of getting the customer journey in-store right are still paramount.
In other news, Australia's Skyfii has signed a master services agreement and rolled out its
Software as a Service or SaaS platform to 500 Woolworths' stores. This means the retailer will be at the forefront of delivering a more personalised shopper experience.
Seems it really is all about putting your customers' needs first.
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 | The latest prepaid solutions are being made available across Africa to government institutions, financial services and corporate sector and consumers... read |
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 | Coca-Cola has reported lower earnings on restructuring costs and flat volumes as it touts new low-sugar beverages in response to flagging demand for soda. read |
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 | German sportswear maker Puma said Tuesday it set a new quarterly record for sales between January and March, springing over the 1.0-billion-euro barrier and upping its forecasts for the year... read |
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 | Clicks has maintained its operating margins despite a heavy promotional market and depressed economy... read |
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 | Pioneer's expansion plans have been thwarted by the downgrades by ratings agencies of SA's sovereign debt... read |
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 | Consumers spent less in Massmart's comparable stores in the first quarter of 2017, a trend that could continue into the rest of the year due to the constrained economic environment. read |
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 | Alistair Anderson One of SA's largest shopping centres, Mall of Africa, celebrated its first anniversary on Wednesday, saying its central position in Gauteng had boosted trade figures... read |
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 | Hammerson, which is the largest property stock on the JSE, is considered by analysts as one of the most undervalued stocks with significant upside potential... read |
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 | Alistair Anderson Retail-focused real estate investment trust Rebosis Property Fund is well positioned to excel in a low-growth economy, says its chief operating officer Andile Mazwai... read |
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 | The Wedge shopping centre in Sandton will be undergoing renovations, which will be completed in December 2017... read |
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 | Alistair Anderson Pan-African property income fund Mara Delta has enjoyed a strong nine months to March, completing key acquisitions in Mauritius and Mozambique... read |
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 | Over 3,000 property enthusiasts attend inaugural Property Buyer Show in Cape Town... read |
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 | Westlake View Logistics Park, recently opened in Modderfontein, Gauteng, is particularly suited to blue chip companies looking for a strategic position in a sought after location where land for development is limited. read |
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 | The owners of Kenilworth Racecourse in Cape Town, home of the Met and the Queen's Plate, want to build up to 500 homes, a hotel and a restaurant on about 8ha of the property... read |
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 | Issued by Expand a Sign Kamers/Makers, the biggest pop-up treasure trove of handcrafted creativity in South Africa, identified an opportunity to support the Uzwelo Bags initiative... read |
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 | Goodbye Malaria recently sold its one millionth Goodbye Malaria bracelet, raising $1million for malaria elimination programmes in Africa... read |
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 | SAN FRANCISCO, US: Uber wants to launch a system of flying cars to move people around cities, with a goal of putting demonstration projects in place by 2020... read |
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 | The Manufacturing Indaba will be held at Emperors Palace, Ekurhuleni from 27-28 June 2017... read |
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 | Runners and walkers in the 2017 Slave Route Challenge will be hydrated along the half marathon, 10km and 5km routes by Coca-Cola Peninsula Beverages (CCPB)... read |
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 | The SACSC set a date for its Annual Research Conference aiming to keep delegates up to date with new consumer behaviour and shopping patterns... read |
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 | WGSN, a London trend forecasting company for fashion, unveils four key trends of African design in 2017 and 2018... read |
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 | NEW YORK, United States - McDonald's reported higher first-quarter earnings Tuesday on better performance in key regions, including the United States and China... read |
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 | Pick n Pay launches a new Super Animals collection focused specifically on South African animals... read |
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 | Lindsay Samson Two Polish students are challenging traditional methods of shoe production with their 3D-printed sneaker... read |
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 | Will headline GDP growth translate into qualitative development across the continent..? read |
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 | This Freedom Day, Mimi Women CEO and founder Ramona Kasavan will be reaching out to disadvantaged women in rural areas to raise awareness on MimiBizBox... read |
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 | They are the country's biggest-selling frozen beef patties but a close look at the packaging reveals that they are not very beefy at all - just 36% beef... read |
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 | The 2017 Maserati Quattroporte GranSport is set to be officially unveiled in May to the local South African market, but is already available for pre-orders, and comes in two trims, namely GranSport and GranLusso. read |
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 | Wi-Fi is no longer just a conduit to connect to the internet. If used properly, it is a connection to the world and all of the opportunities it holds... read |
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 | Leigh Andrews Kansai Plascon, better known as Plascon to most, sponsored a duo for the Absa Cape Epic. Their corporate and digital communication specialist Zurita Moore explains why and how this ties into the brand's new positioning: ‘designed for life'... read |
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 | Taking over the front shops in Netcare hospitals helped Clicks grow its flagship brand to 600 stores at the end of February, the retail group said in its interim results statement on Friday morning... read |
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 | Chans Weber A professional business sign can either be and asset, making you stand out in a competitive marketplace or a liability... read |
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 | Distell has topped up its booze portfolio with a dash of vodka through the purchase of a 75% shareholding in a company that owns the global rights to Cruz Vodka... read |
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 | French sport equipment and sportswear company, Decathlon, has opened its first shop in Ghana, now the largest store in West Africa... read |
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 | In a quest to enter the commercial agro-processing and meat production market, the Matyeni Agricultural Co-operative launched a processing facility which produces livestock feed and maize meal... read |
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 | SHANGHAI, China: China's electric-car market is already the world's biggest, but a government proposal to introduce "new energy" vehicle quotas for automakers is further charging it up... read |
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 | SAN FRANCISCO - Amazon's digital assistant Alexa is being transformed into a fashionista in a new device that was unveiled Wednesday... read |
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| More International |
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 | Brett Parker Between East and West: Africa's economic transformation will create a third centre of global power, according to a new ‘Afro-Optimism' series... read |
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| More Africa |
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 | Veeam commissioned ESG to survey more than 1,000 business professionals and senior decision makers for the sixth annual Veeam Availability Report... [infographic] read |
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 | Ilse van den Berg If you've ever found yourself behind a steering wheel during peak times, you'll probably agree that urban mobility requires drastic change across our country... read |
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Customer relationsProvox Centre for Public Relations & Communication - 24 Aug 2017 to 25 Aug 2017, Johannesburg |
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Oliver Wendell Holmes, Sr. "It is the province of knowledge to speak and it is the privilege of wisdom to listen." Anais Nin "Life shrinks or expands in proportion to one's courage." Issey Miyake "The purpose - where I start - is the idea of use. It is not recycling, it's reuse." Buddha "The value of life is not based on how long we live, but how much we contribute to others in our society." Shirley Temple "Good luck needs no explanation." |
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