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An insights-led business is future-proofIn today's top story, I bring you another feedback article from the eCommerce MoneyAfrica Confex. This time I share the wise words of Forrester's James McCormick, who warns that in the ‘age of the customer' it's vital to derive actionable insights from digital engagement as a means to boost customer experience and ensure business survival. A jam-packed #DesignMonth ended on a high note last week. Read my interview with Stacy Beukes, designer and owner of jewellery brand A Ring To It, who shares Cape Flats memories through her handmade creations. As we say goodbye to #DesignMonth we say hello to #BrandManagerMonth. Look out for interviews with key brand managers discussing everything from strategy and channels to their top brand objectives for the year. You can also look forward to feedback from the Scan Display team attending EuroShop in Germany from 5-9 March. Held every three years, it's the largest retail trade fair, with 2,400 exhibitors from 61 countries set to participate. And in case you missed it, all the #BizTrends2017 PDFs filled with valuable info from over 100 trends contributors across 18 industry sectors, are now available for download! Happy reading! Lauren Hartzenberg
Retail Editor: Bizcommunity.comComment online in our ed's column archive. Go mobile with apps and m.bizcommunity.com. Engage with us on Twitter, Facebook, LinkedIn and Google+. Subscribe to YouTube and via RSS. Send all your retail news and event invitations to retailnews@bizcommunity.com, exclusive opinion pieces to contributors-retail@bizcommunity.com and international news to internationalnews@bizcommunity.com. Read "How to contribute to Biz, from op-ed pieces to news". | Weekly top stories |
|  | [Lauren Hartzenberg] If your business does not have digital intelligence at its core by 2020 you may as well go home. This is according to James McCormick... read |
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Tom Jackson South African fintech startup Yoco, which allows small business to accept card payments, has raised an undisclosed amount of funding... Read | The Competition Commission has charged Unilever SA for cartel conduct, referring a cartel case against the group and Malaysian firm Sime Darby Hudson Knight... Read | The Cointreau Creative Crew (CCC) Grant Scheme, which sought to identify and empower female creativity across South Africa, has selected 15 finalists... Read | Cross-border online retail volumes are predicted to increase at an annual average rate of 25%... Read | Lauren Hartzenberg Stacy Beukes is the curly-haired designer, manufacturer and owner of local jewellery brand A Ring To It. Raised on the Cape Flats... Read | South Africa's best products, recognised through a market-leading independent consumer survey, were announced at the Product of the Year gala event... Read |
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|  | Leigh Andrews This week, we find out what's really going on behind the selfie with technophobe – yes, really – Paul Raphaely, director at NOMU... read | |
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 | Scan Display is one of many retailers showcasing their product at the global retail trade fair, Euroshop, in Düsseldorf, Germany from 5 to 9 March 2017. Attendee Paul Hugo says so far they've seen, “new ideas, new trends, creativity and wow,” at Euroshop 2017... read | |
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 | At the Mobile World Congress in Barcelona, Mastercard announced that South African MultiChoice customers can now pay their digital satellite television... read | |  | A draft replacement of the Financial Services Board (FSB) Policyholder Protection Rules (PPRs) will enable consumers to opt-out of unwanted SMS communication... read | |  | Tom Jackson South African mobile payments startup Peach Payments has partnered secure payments solution Callpay to provide automated electronic fund transfers... read | | |
 | Windhoek's Gustav Voigts shopping centre is set to undergo a multi-million-dollar phased refurbishment starting this year... read | |  | Joan Muller The R5.1bn Mall of Africa, Attacq's single largest asset, has exceeded trading expectations in its first eight months despite what seems to be a waning appetite... read | |
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 | A donation from the MySchool MyVillage MyPlanet's Thuso Fund has made the renovation of West Ridge High School's Brick-Making Workshop possible... read | | |
 | On Tuesday, 28 February at 11:53am PST Amazon's S3 web-based storage service went down across the US-EAST-1 region, a four-hour outage causing major issues for millions of AWS users across the US... read | |  | Jan Kühn More and more businesses are either putting self-service options for customers in place or considering them in their service departments or contact centres... read | | |
 | Charles Mburugu In e-commerce, order fulfilment involves managing inventory, packaging orders, shipping to customers and handling returns. Many e-commerce businesses are outsourcing... read | |  | Boris Dzhingarov, Issued by Monetary Library Experts hold that consumer uptake and the popularity of e-commerce is going to see a significant local growth in 2017. Let's now check out some of the trends that we will see in terms of online business growth this year... read | | |
 | G&T lovers rejoice! Fitch & Leedes, known for their range of authentic mixers, has launched South Africa's first pink tonic... read | |  | Dutch trend forecaster Lidewij Edelkoort is back at Design Indaba to present her annual trend seminar on fashion, textiles, bio-engineering, home and interior and design empathy. The seminar will take place on Saturday at the Artscape from 10-3pm... read | |  | Africa's first indigenous cashmere, produced from the local iMbuzi goat, was displayed as part of the Ivili Loboya launch at the Impact Hub in Rosebank... read | |  | South African entrepreneur Bushera Bashir exhibited her luxury cashmere scarf range at London Fashion Week, which took place 18-19 February... read | | |
 | “We are bringing the brewing world to South Africa because of the huge potential of South African grown hops. These interesting and special hops are unique because these varieties cannot be grown anywhere else.” read | |  | With only 16% of the world's tuna catch being Marine Stewardship Council (MSC) certified, Woolworths says it is delighted to announce the launch of its MSC certified canned tuna... read | |  | Dairy products group Clover complained that it was squeezed between the rising raw milk prices due to the drought and consumers unable to afford higher food prices... read | |  | Pond's has launched Pimple Clear, a range with Lock + Clear technology, which locks pimple-fighting Active Thymo-T Essence deep inside pimple-causing germ cells... read | |  | Marc Hasenfuss Acquisitions are key to fortifying growth prospects and duty-free access to China could be a game changer for the local wine market, liquor conglomerate Distell... read | | |
 | When finance minister Pravin Gordhan announced an increase in the top marginal rate of tax by 4%, many wealthy franchisees and small business owners were taken aback... read | |  | Issued by Cash Crusaders Distributed locally by Cash Crusaders, the Doogee line of mid- and top-range smartphones are packed with features and start from as little at R1,299, making them incredible value for money... read | |  | To be a top performing franchise takes a little more than following the beaten path and there are certain characteristics that separate the best franchisees... read | | |
 | Bekezela Phakati The poultry industry could create up to 50,000 direct and indirect jobs, including grain jobs, if SA did not import chickens... read | | |
 | Mpact on Thursday reported 13.7% drop in underlying profit to R784.4m in the year to end-December from the year-earlier period... read | |  | Issued by Pyrotec How do pharmaceutical product owners ensure that all the mandatory information such as dosage instructions, contra-indications and other important patient safety information fits neatly on the label or outer packaging?... read | | |
 | South African Minister of Finance Pravin Gordhan delivered the South African National Budget Speech for 2017 this week. This event attracts plenty of press and advertiser involvement annually, so here are the top business sites in South Africa for last month... read | |  | Issued by Insight Survey Insight Survey's latest SA Coffee Landscape Report 2017 carefully unfolds the global and local coffee markets based on the latest information and research... read | |  | A special report, released by StatisticsBrain last year, indicated South Africans were third in the world for sex toy searches... read | | |
 | Primi has introduced an interactive mobile device game making use of an innovative one-click engagement platform. Collaborating with Smirnoff... read | | |
 | Ann Crotty Edcon CEO Bernie Brookes seems unfazed by the less-than-lukewarm response to the group's recently announced board... read | |  | Colleen Goko The food and drug retailers index rallied just under 9% last week following the release of better-than-expected results from grocery giant Shoprite... read | | |
 | Issued by Gordon Institute of Business Science Organisations wanting to retain their competitive advantage amidst a myriad of disruptive entrants must evaluate new technologies and decide which would enhance their effectiveness... read | |  | Consumers are snapping up fitness trackers, smartwatches and other connected wearable gadgets – but huge numbers wind up in drawers unused... read | |  | Kyle Woolf Business, especially the retail sector, must look to omni-channel integration for a competitive advantage, as unified communications steadily gains in popularity... read | | |
 | Sibanye does not expect a delay in its Stillwater deal, despite CFIUS investigation... read | |  | Part of a dental clinic at Charlotte Maxeke Hospital has been cordoned off because part of a ceiling that collapsed in January has still not been repaired... read | |
| As head of sales, you must have significant experience in sales and client relationships, research, pricing and growth strategy, an understanding of design product and the international marketplace. Read more >> | | | | Short course in customer experience practiceEnterprises University of Pretoria - 19 Apr 2017 to 21 Apr 2017, Pretoria | 28 Jun 2017 to 30 Jun 2017, Pretoria | 29 Aug 2017 to 31 Aug 2017, Pretoria | 25 Oct 2017 to 27 Oct 2017, Pretoria |
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| Christopher Morley "Big shots are only little shots who keep shooting." Bill Murray "Don't think about your errors or failures; otherwise, you'll never do a thing." Og Mandino "Failure will never overtake me if my determination to succeed is strong enough." Lauren Bacall "I've always felt that work - learning from people who know more than I know - is what keeps you going." St. Jerome "Good, better, best. Never let it rest. 'Til your good is better and your better is best." |
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