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South Africa

Results for CX

News

Image supplied. Yonder claimed the coveted title of Agency of the Year at the MMA Sa Smarties Awards last night
Marketing & Media
Pep, Yonder and Flow Communications take top spots at MMA SA Smarties Awards

12 Apr 2024

Jasco announced a continuation of its partnership with Five9 to improve customer experiences in South Africa
ICT
Jasco announced a continuation of its partnership with Five9 to improve customer experiences in South Africa

Issued by Ambani Reputation Management 10 Apr 2024

Reaching the township shopper where they shop
Marketing & Media
Reaching the township shopper where they shop

Issued by Brandright 10 Apr 2024

How AI can streamline human capital management for SMEs
Entrepreneurship
How AI can streamline human capital management for SMEs

Dumisani Moyo 3 Apr 2024

Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity
Marketing & Media
Ignition Group’s Yonela Ndabankulu talks customer-centric marketing in an age of constant connectivity

Issued by Ignition Group 28 Mar 2024

Image supplied. The IAB South Africa Bookmark Awards has announced its 2024 jury panels with nine panels this year
Marketing & Media
IAB Bookmark Awards announces 2024 jury panels

28 Mar 2024

Businesses invited to participate in the 2024 South African Customer Experience Research Report
Marketing & Media
Businesses invited to participate in the 2024 South African Customer Experience Research Report

Issued by Rogerwilco 26 Mar 2024

Source:
Marketing & Media
AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings
Marketing & Media
Rogerwilco appointed performance marketing agency to Momentum Metropolitan Holdings

Issued by Rogerwilco 11 Mar 2024

Source:
Healthcare
Unmasking deepfakes: Navigating the threat to medical professional identity and trust

Brenda Kubheka-Chauke 7 Mar 2024

AI has positively transformed CX - Experian report
Retail
AI has positively transformed CX - Experian report

6 Mar 2024

The township economy is a boon for savvy brands who know how to reach it
Marketing & Media
The township economy is a boon for savvy brands who know how to reach it

Issued by Brandright 4 Mar 2024

Rogerwilco enhances digital marketing through AI-based neuroscience product
Marketing & Media
Rogerwilco enhances digital marketing through AI-based neuroscience product

Issued by Rogerwilco 27 Feb 2024

#BizTrends: Kate Wolters - 3 trends that will impact B2B marketing in 2024
Marketing & Media
#BizTrends: Kate Wolters - 3 trends that will impact B2B marketing in 2024

Kate Wolters 22 Feb 2024

Driving customer-centricity through harmonising insights, strategy, and operational implementation
Marketing & Media
Driving customer-centricity through harmonising insights, strategy, and operational implementation

Issued by React Customer Research 20 Feb 2024

Mystery shopping results now delivered in 24 to 48 hours by BMi Research
Marketing & Media
Mystery shopping results now delivered in 24 to 48 hours by BMi Research

Issued by BMi Research 15 Feb 2024

7 skills every CX interviewer needs
Retail
7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Renard van Blerk to add to the JEC Rand Show team offering
Marketing & Media
Renard van Blerk to add to the JEC Rand Show team offering

Issued by Rand Show 2 Feb 2024

Humans and AI – Exploring the cycle of complementary coexistence
Marketing & Media
Humans and AI – Exploring the cycle of complementary coexistence

Henda Scott, Issued by Helm 1 Feb 2024

Which brands are 2023/2024‘s most iconic?
Marketing & Media
Which brands are 2023/2024‘s most iconic?

Issued by Ask Afrika 31 Jan 2024

#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity
Marketing & Media
#BizTrends2024: Lebo Madiba – The future lies in harmonious marriage of AI and human creativity

Lebo Madiba 29 Jan 2024

10 e-commerce trends to look out for in 2024
Retail
10 e-commerce trends to look out for in 2024

Issued by TDMC 15 Jan 2024

#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing
Marketing & Media
#BizTrends2024: Jacques Du Bruyn - Gamification in digital marketing

Jacques Du Bruyn 11 Jan 2024

Heather Casey is the head of marketing at Investec Group. Source: Supplied.
Marketing & Media
#BizTrends2024: Why client-centric marketing and being a purpose-led brand are so important

Heather Casey 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward
Retail
Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

2024 COTY competition heats up, semi-finalists announced
Automotive
2024 COTY competition heats up, semi-finalists announced

20 Dec 2023

POS innovations enhance customer experiences for telcos
Retail
POS innovations enhance customer experiences for telcos

13 Dec 2023

Source: © 123rf a new CMO Council initiative in 2023 will audit, identify, and showcase corporate best practices and successes in blending self-interest with altruism in the country
Marketing & Media
CMO Council survey to evidence SA private sector commitment to ESG and sustainability progress

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX
Marketing & Media
Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source:
Finance
Fintechs flag prioritising customer experience as key to surviving tough economic headwinds

Andy Jury 6 Dec 2023

The new Ford Puma officially on the prowl in South Africa: What you need to know
Automotive
The new Ford Puma officially on the prowl in South Africa: What you need to know

Imran Salie 1 Dec 2023

Source: © 123rf Adrian Whines of Brand DNA Brandspace Activation, says fuel stations are brand temples that play pivotal roles in defining the customer experience
Marketing & Media
Fuel stations: More than pumps and prices - brand temples for CX

Adrian Whines 30 Nov 2023

Cost of living hits businesses hard, but good CX could be the saving grace
Retail
Cost of living hits businesses hard, but good CX could be the saving grace

29 Nov 2023

Source: © 123rf Charlie Wannell, head of marketing, Mediamark shares three learnings on branding from when MediaMark rebranded
Marketing & Media
3 lessons for rebranding

Charlie Wannell 22 Nov 2023

Professional rugby gave Greg Goosen the skills he needed to be successful in the business world
Marketing & Media
Professional rugby gave Greg Goosen the skills he needed to be successful in the business world

Issued by Ignition Group 16 Nov 2023

Evolution in technology levels the retail playing field
Retail
Evolution in technology levels the retail playing field

Peter Ludi 17 Nov 2023

Retaining and growing customers in a tough economic climate
Retail
Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement
Retail
Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

Source: © 123rf WPP and Sprinklr partnership to build new AI customer experience offering
Marketing & Media
WPP and Sprinklr partnership to build new AI customer experience offering

8 Nov 2023

3 things virtual agents can tell you about your business
Retail
3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index
Marketing & Media
Why winners win! CX, the big differentiator for RMB Private Bank in the 2023 Ask Afrika Orange Index

Issued by Ask Afrika 26 Oct 2023

Keira Burton Mongezi Mtati, brand strategist at Rogerwilco says customers give away data about themselves every time they are online
Marketing & Media
5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

Why qualitative data is key to unleashing great customer experiences
Retail
Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses
HR & Management
5 Global macro trends to guide business going forward

19 Oct 2023

Source: © 123rf What can mobile service providers do to strengthen the satisfaction level of their customer base, thereby ensuring their customers’ future commitment and loyalty?
Marketing & Media
4 ways to increase prepaid users' CX and satisfaction

Prof M. Roberts-Lombard and contributing authors Dr Beate Stiehler-Mulder and KA Mntande 13 Oct 2023

It's time for retailers to 'shake things up' this Black Friday
Retail
It's time for retailers to 'shake things up' this Black Friday

Amanda Mohr & Justin Marshall 12 Oct 2023

Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success
Marketing & Media
Ask Afrika Orange Index 2023 survey reveals that CX becoming crucial for business success

Issued by Ask Afrika 10 Oct 2023

How can embedded payments drive better online retail customer experiences?
Retail
How can embedded payments drive better online retail customer experiences?

Joel Bronkowski 6 Oct 2023

Africa's Premier Marketing Event: Nedbank IMC 2023 highlights and insights
Marketing & Media
Africa's Premier Marketing Event: Nedbank IMC 2023 highlights and insights

Issued by V5 Digital 22 Sep 2023

Digital transformation brings new value to the customer experience
ICT
Digital transformation brings new value to the customer experience

Wayne Toms 22 Sep 2023

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