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South Africa

Wynand Smit

Wynand Smit

Wynand Smit is CEO at INOVO, a leading contact centre business solutions provider.



Creating competitive experiences with cloud
ICT
Creating competitive experiences with cloud

  12 Apr 2022

Customer. Customer. Customer. The mantra for 2022 success
Marketing & Media
Customer. Customer. Customer. The mantra for 2022 success

  17 Jan 2022

Source:
Marketing & Media
Sidestep the embolism, deliver true customer service

  15 Jul 2021

Optimising customer experience: it all starts with the data
Marketing & Media
Optimising customer experience: it all starts with the data

  29 Apr 2021

Get connected in 2021, or else...
Marketing & Media
Get connected in 2021, or else...

  21 Dec 2020

Embrace self-service to improve customer experience
Retail
Embrace self-service to improve customer experience

  17 Feb 2020

How to prepare your contact centre for an AI-driven future
ICT
How to prepare your contact centre for an AI-driven future

  15 Oct 2019

Prevent poor customer service from killing your brand
Retail
Prevent poor customer service from killing your brand

  19 Aug 2019

Tech won't kill the contact centre, it'll make it more powerful
ICT
Tech won't kill the contact centre, it'll make it more powerful

  30 Apr 2019

Building customer relationships in an age of disloyalty
Marketing & Media
Building customer relationships in an age of disloyalty

  25 Mar 2019

4 common customer service mistakes in hospitality
Tourism & Travel
4 common customer service mistakes in hospitality

  27 Feb 2019

Rethinking the relevance of big data
Marketing & Media
Rethinking the relevance of big data

  1 Feb 2019

Wynand Smit is CEO at INOVO
ICT
2019 predictions: The CIO will govern

  14 Jan 2019

Safeguard your customer relationships this Black Friday
Retail
Safeguard your customer relationships this Black Friday

  13 Nov 2018

(c) racorn -
Marketing & Media
Recession-beating tips for customer retention

  5 Oct 2018

The "end" of the shopkeeper (and other retail trends)
Retail
The "end" of the shopkeeper (and other retail trends)

  29 Aug 2018

Tapping into data for enhanced tourism experiences
Tourism & Travel
Tapping into data for enhanced tourism experiences

  2 Aug 2018

Maximising ROI without compromising on CX - top tips
Retail
Maximising ROI without compromising on CX - top tips

  31 Jul 2018

Chasing the dream of the single view of the customer
Marketing & Media
Chasing the dream of the single view of the customer

  14 Jun 2018

Data-driven processes to drive e-commerce campaign success
Retail
Data-driven processes to drive e-commerce campaign success

  11 May 2018

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