Registrations for Financial Call Center Conference & Exhibition now openThe Financial Call Centres Conference and Exhibition, being held 14-15 November 2012 at the Indaba Hotel Fourways, will focus on the changing face of the contact centre, with 16 speakers addressing various aspects of the topics. Contact centres in South Africa are under pressure to evolve to meet the changing needs of customers who want to interact with companies using electronic channels such as Web, e-mail and social media, in addition to the telephone. The demand for this shift is clear; Gartner has projected that, by 2014, social media will serve as another communication channel that will require a monitoring and response system. Speakers Eugene Schalkwyk, chief technology officer, Vodacom; Professionals in the contact centre industry attending this event will leave having an understanding of the impact, which the modern virtual world has on their organisation; be informed on how to maximise organisational ROI; gain practical advice on how to effectively manage their call centre operations and network with key decision makers within the industry. For more information, email az.oc.as-ict@ofni. |