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The Millennial New Age Revolution In Contact Centres

AI, gamification, and IoT.

What's trending....in the contact centre hub?
• The millennials are coming...Are you ready?
• Hot trends Impacting contact centres: artificial intelligence
• How do you think the internet of things (IoT) will change the contact centre?
• Creating super agents: How intelligence augmentation is transforming the contact centre industry
• Gamification: How to power up your contact centre staff
• Breaking the certification mould (recognition of prior learning - or qualified by experience) and how IoT will enable this
• How analytics, big data, and AI are changing call centres forever

In an increasingly complex, connected world the contact centre is set to become the interaction hub of the digital enterprise - responsible for support, interaction,
education and data gathering.

But in its new role, the contact centre will have evolved to deal with more responsibilities and far more complex issues. While a wide range of technology - such as automation, analytics, workflow technology, bots, verification and so on - will be deployed to increase effi ciency and enhance the experience, humans will still be required to deal with the most complex and emotive issues.

The power of bots, virtual assistants; experts believe artificial intelligence or AI is already dramatically changing contact centers. AI is even helping to predict customer behaviour, providing advice to customer service agents on how best to solve a particular issue.



Date: 25 October 2017 to 26 October 2017
Time: 09:00 - 17:00
Venue: Indaba Hotel, Fourways, Johannesburg
Cost: R6,999

More info: Cell: 0739469796

Contact: Ryan Jagesar
Company name: Empire Conferencing & Training (Pty) Ltd
Telephone number: 0110507007
Email address

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