This week we have some expert advice to assist those in South Africa's competitive retail space with keeping their heads above water.

Val Nichas and George Bourdos from VBN Consultants discuss how value-added services and in-store staff that display a genuine interest in their customers can yield meaningful consumer experiences and ultimately repeat business.

On the franchising front, a number of international brands have expressed interest in the South Africa market, which will inevitably cut into local brand share. Abigail Makhubele from Absa Business Banking shares the ingredients that she believes can give local brands the edge.

According to a new report by Cushman & Wakefield, there has been rapid global growth in consumer spending on eating out, and the tie-in between shopping and eating is stronger than ever. A compelling food and beverage offering is therefore now more critical to the success of any retail scheme.

The retail sector is one of the toughest to operate in, but can be especially difficult for a small business. Kobus Engelbrecht, spokesperson for the 2017 Entrepreneur of the Year, urges SMEs to adopt a creative approach to business and operations to ensure both survival and success.

Lastly, don't forget to keep your eye on our #CSIMonth special section, chock-full of industry leaders sharing how corporate social responsibility forms part of their overall business strategy.

Lauren Hartzenberg
Retail Editor: Bizcommunity.com


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