The telecoms operator has recruited over 700 young graduates to operate the digitalised call centre in a bid to increase its service level and further boosts its average-speed-of-answer (ASA) to customers' requests.
The new facility, which is estimated at about US$25 million, aims to revolutionalise customer service delivery in Nigeria's telecommunications landscape by providing speedy solutions to its customers.
Thisday readers, in a poll, rated Zain as the Most Consumer-centric Network, citing its free customer care line and excellent handling of customer complaints.
