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The power of personalisation in customer service

Recently I came across a radio interview with a “personal branding specialist”. Addressing the listeners, the guest spoke of the importance of clearly defining who you are

By Wynand Smit 20 Jun 2017

Africa's mobile tower market to undergo growth spurt

A recent Frost & Sullivan analysis estimates that the market for tower services is expected to grow at a compounded annual growth rate (CAGR) of 8.8% over the period 2016-2021

15 Jun 2017

Konnect Africa unlocks access to internet in Africa

Konnect Africa is reportedly set to reshape the satellite broadband industry. The company is making a strong push with a double objective

6 Jun 2017

How Africa can accelerate digital transformation

Digital transformation in Africa requires a fundamental shift for real change to occur across processes, functions, and customer engagement, according to Frost & Sullivan

6 Jun 2017

Fast, free Wi-Fi key to Namibian tourist experience

Tourists have high expectations of connectivity in terms of service speed, quality, overall experience and typically for the service to be free at their hotel

5 Jun 2017

Spearheading digital transformation in East Africa

GE is bringing new digital infrastructure solutions to the Kenyan market by connecting software, apps and analytics to industrial businesses, enabling them to operate faster, smarter and more efficiently

2 Jun 2017

Africa's digital rise hooked on innovation

Engineers are adapting technology to suit the specific needs and dynamics of the African continent, as the key to innovation is Africa's own digital revolution

1 Jun 2017

Digitised loan payments a boost for smallholder farmers in Kenya

One Acre Fund and Citi Inclusive Finance successfully digitised loan repayments for farmers in Kenya - boosting transparency and efficiency, driving economic opportunity and financial inclusion for thousands of smallholders

1 Jun 2017

#AfricaMonth: Quality agricultural education essential to increase productivity in Africa

In spite of declining growth rates and recent credit downgrades in many African countries, a growing labor force and vast expanses of arable land, point to significant opportunities

By Howard Blight 29 May 2017

#AfricaMonth: Sustainable food production requires digitisation of entire agri value chain

Fresh thinking is required to enhance agricultural production and provide food security for Africa's fast-growing population

26 May 2017

Greater investments needed to drive data explosion in Africa

Experts at the International Telecoms Week conference in Chicago have highlighted the need to accelerate investment in Africa to facilitate the continent's broadband data explosion

22 May 2017

Get ready for the AI startup retail CX revolution

Virtual chatbots are becoming commonplace in the B2B marketing sector as well as for general online consumer shopping. Here's what else to expect from the AI retail startup boom

By Leigh Andrews 18 May 2017

Bridging the digital divide in Africa

For many in developing markets, data remains a luxury and often agonisingly out of reach, even on mobile

By Fabien Delanaud 16 May 2017

Opera injects $100 million in African digital economy

Mobile browser, Opera, is planning to invest $100 million (R1.3 billion) over the next two years to facilitate the growth of African digital economy

11 May 2017

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International

Retailers set to lose billions as card-not-present fraud rises

Retailers stand to lose $71 billion globally from fraudulent CNP (Card-Not-Present) transactions over the next five years, according to new data from Juniper Research. The data found that a number of factors, such as the USA's shift to EMV cards, delays in 3DS 2.0 (3D-Secure) and click-and-collect fraud were key drivers behind the rise.

21 Jun 2017

Canada to teach computer coding starting in kindergarten

OTTAWA, Canada: Canadian schoolchildren will soon start learning computer coding and other digital skills from kindergarten through to high school, the government announced on Wednesday, 14 June 2017.

15 Jun 2017

New CNN Travel multiplatform, multimedia digital destination launched

In the latest step in CNN's strategy to build premium content brands appealing to global audiences and commercial partners, the channel has launched an all-new CNN Travel multimedia digital destination. CNN Travel has a new design as a globally-minded, mobile-first, social product with an emphasis on visual storytelling.

13 Jun 2017

Apple wants to rock the market with HomePod, faces challenges

SAN FRANCISCO, US: Apple's new HomePod speaker may be music to the ears of its loyal fans, but how much it can crank up volume in the smart speaker market remains to be heard.

8 Jun 2017

IBM Watson, Sesame Workshop launch cognitive vocabulary learning app for kids

In Georgia, US, IBM Watson and Sesame Workshop have piloted their first intelligent play and learning platform on IBM cloud at the Gwinnett County Public Schools, designed to establish evidence of learning at scale.

7 Jun 2017

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