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#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity

By Louise Marsland 17 hours ago

Youtap solutions aim to simplify mobile payments in Africa and Asia

Youtap has launched a QR code solution and smartphone apps for mobile money services in Africa and Asia

21 hours ago

Jack Ma launches African Young Entrepreneurs Fund

UNCTAD adviser, Alibaba's Jack Ma, has launched an African Young Entrepreneurs Fund worth $10 million

27 Jul 2017

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 3 days ago

#CEMAfrica2017: "Be an experience business or be out of business" - Adobe

CEM Africa attendees were presented with a choice of workshops to attend throughout the two-day summit. Here's why I'm glad I went with the session by James McDonald, solution consultant at Adobe, on how to be an experience-driven business

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017

By Leigh Andrews 16 Aug 2017

Cash is no longer king. All hail digitisation

Cold, hard cash has been on the decline in mature first world economies since the 1990s when electronic banking started becoming popular.

By Peter Alkema 14 Aug 2017

The convergence of credit card and cash in Africa

According to a recent study conducted by Mastercard, over 50% of the South African population still transact using cash on a daily basis

By Simeon Tassev 1 Aug 2017

Negotiations for a single continental market for goods and services on track

Continental Free Trade Area negotiations are expected to conclude at the end of 2017 with a firm policy in place to benefit all countries in Africa and reduce poverty

1 Aug 2017

Digitalisation pushing boundaries of manufacturing

Digital transformation, as we've come to realise, means something different in every industry. In manufacturing, the term can be broad-reaching

By Dereshin Pillay 27 Jul 2017

Digital solution for retail networks in Africa

Total and Worldline partner with African fintech InTouch to support deployment of Guichet Unique, an innovative digital solution for retail networks

27 Jul 2017

Could 'buy online pickup in store' uplift brick-and-mortar retail?

The third annual JDA Consumer Survey reveals that about 54% of respondents prefer to shop in-store to other channels

26 Jul 2017

Choppies struggles to make its mark in tough SA conditions

Botswana-based Choppies may be a well-established grocery retail chain in many parts of sub-Saharan Africa, but the company has found the going tough in SA

By Colleen Goko 21 Jul 2017

Dubai-based investment firm acquires Java House, Africa expansion next

The Abraaj Group, a Dubai-based private equity investment firm, has announced the acquisition of Java House restaurant chain from Emerging Capital Partners (ECP) for an undisclosed amount

By Dannish Odongo 7 Jul 2017

Nigeria's TradPeek wants to be Africa's Alibaba

Nigerian startup TradPeek has an ambitious goal - to be to Africa what Alibaba is to China

By Tom Jackson 5 Jul 2017

Kenyan payments solutions firm expands to SA

Direct Pay Online continues Southern Africa expansion with acquisition of PayThru South Africa

29 Jun 2017

Sweet end of packaging

With the global bakery and confectionery market predicted to reach €436 billion and €203 respectively by 2020, the specialist packaging industry is gearing up

1 Aug 2017

Primedia Outdoor system isolates consumer ‘convergence nodes' in Gaborone

Primedia Outdoor has developed a system that combines GIS technology with population data and consumer insights to isolate consumer ‘convergence nodes'

5 Jul 2017

SA's neighbours ban poultry imports over bird flu

Four of South Africa's neighbours have banned poultry imports from the rainbow nation following a serious outbreak of a highly contagious strain of avian influenza

28 Jun 2017

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