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#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity

By Louise Marsland 17 hours ago

Truworths feels customer pressure

Truworths' share price jumped almost 5% by the close of the JSE on Thursday despite the retailer reporting a contraction in earnings

By Colleen Goko 22 hours ago

Youtap solutions aim to simplify mobile payments in Africa and Asia

Youtap has launched a QR code solution and smartphone apps for mobile money services in Africa and Asia

21 hours ago

Warm winter and low demand lead to vegetable oversupply

Across the country, there is an oversupply of most vegetables, a product of the warm winter as well as depressed buying power on the part of South African consumers.

18 hours ago

The foundation for cosmetics confidence

Nothing knocks consumer confidence in a cosmetics brand more than when a product does not do what it claims or if it is counterfeit. From perfumes and make-up to personal care products, no product is immune

Issued by Pyrotec 18 hours ago

#FreshConnections: The realities of trading in Africa

It's often agreed that the trickiest part of the supply chain is not the sourcing, but getting the product to the consumer

By Lauren Hartzenberg 3 days ago

Gourmet can't beef up Famous Brands

Famous Brands has joined the ranks of local restaurateurs buckling under the weight of global names

3 days ago

SA e-commerce startup SnapnSave raises $1m

South African online shopping community SnapnSave has raised R14 million ($1 million) from Kalon Venture Partners and Smollan Group

By Tom Jackson 3 days ago

#CEMAfrica2017: Embracing a CX ‘citizen first' strategy in government

How do you convince your colleagues in government to embrace citizen needs first and deliver excellent customer service and experience to citizens, meeting service delivery needs and solving their problems?

By Louise Marsland 3 days ago

Emirates SkyCargo collaborates with DuPont on enhanced temperature protection solution

Emirates SkyCargo in collaboration with DuPont is rolling out a new white cover solution as part of its endeavour to offer a range of innovative cool chain temperature solutions

3 days ago

Avian influenza containment crucial for poultry markets

Poultry destined for exports now have to be absorbed in the South African market, which may also weigh in on prices

3 days ago

Clothing retail sector hits the skids

SA's clothing retail sector is hanging by a thread after nearly a decade's strong performance.

By Ann Crotty 17 Aug 2017

Amendment to Liquor Products Act widely welcomed

The Liquor Products Amendment Bill has been widely welcomed by alcohol industry players who say it will go a long way to curbing illicit trade

By Bekezela Phakathi 17 Aug 2017

Strictly business, but personal

In the movie, The Godfather, Michael Corleone, as played by Al Pacino, utters the immortal line to his on-screen brother, “It's not personal, Sonny, it's strictly business.”

By Wynand Smit 17 Aug 2017

R10m investment in digital printing to revive local textile industry

The arrival of digital textile printing in Cape Town can revive the local clothing and textile manufacturing industry and salvage some of the job opportunities

3 days ago

Retail sales grow more than expected in June

June's retail sales grew 2.9% from the same month in 2016, taking its growth for the second quarter to 2.2%

By Robert Laing 3 days ago

The Cradle of Food & Wine Festival celebrates female wine and spirit makers

In celebration of Women's Month, the Cradle of Food & Wine Festival, in conjunction with Wine Menu, features some of the country's best craft wine and gin made by female wine and spirit makers

17 Aug 2017

Contaminated eggs show continuing problems with supply chain

Another food scandal: this time eggs used for making sandwiches and other processed products that contain traces of an insecticide called fipronil

By Lisa Jack 17 Aug 2017

Bain's takes gold at 2017 World Whisky Masters

Bain's Cape Mountain Whisky was awarded gold by the panel of judges at the 2017 World Whisky Masters, held by the Spirits Business Magazine in the UK

17 Aug 2017

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Change or die: American malls confront Amazon era

NEW YORK, US - As the retail industry churns in the Amazon era, American shopping malls are turning to a new generation of stores, food and entertainment offerings to make up for an exodus of department stores.

15 Aug 2017

Austria confirms find of tainted egg products

VIENNA, Austria - Austria on Monday became the latest European country to confirm that it has found the insecticide fipronil in egg products imported from Germany, the Netherlands, Belgium and Poland.

15 Aug 2017

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