Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.
Leigh Andrews 2 days ago
If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017
Leigh Andrews 2 days ago
Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes
The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent
Valter Adão 31 Jul 2017
21 African social entrepreneurs have been named winners in the Resolution Social Venture Challenge. Impact evaluation data shows that an average of 3,200 community members benefits per fellowship awarded
Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation
Harry Welby-Cooke 14 Jul 2016
Sanlam says it has R3bn in discretionary capital that is earmarked for growth opportunities mainly in Africa and South-East Asia.
Phakamisa Ndzamela 6 Jun 2014
To paraphrase from the iconic Star Trek, Africa is the "next (as opposed to the final) business frontier". And judging from exceptional recent economic growth, wealth in natural resources and sheer international business interest on the continent, it seems no-one has trouble believing this.
Africa will not rely on funds from former colonial powers to support the establishment of an interim rapid reaction force to respond to coups on the continent, President Jacob Zuma said on Wednesday (19 June).
Economies in sub-Saharan Africa will ride out the bumpy global recovery in the next few years to post growth rates not seen outside Asia, the IMF said in its latest economic forecasts Tuesday (16 April).
A global management shakeup at Toyota Motor Corporation has hit African shores, with local Toyota chief Johan van Zyl called in to head the new position of chief executive of Toyota's operations across Africa
'Coffee shop working' may be trendy in some Western cities, but laptops with latte are not to the taste of Rwanda business people, according to Regus, the global provider of flexible workspace.
Although Africa made huge strides in increasing human development in the past decade, gains could - with hundreds of millions of people being pushed into extreme poverty - easily be reversed should "significant progress" not be made in halting global warming.
Schalk Mouton 20 Mar 2013