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#CEMAfrica2017: ‘Remember that I'm human' - your customer

There is an organisational shift taking place in the customer experience industry, where traditional siloed structures are breaking down to enable a culture of customer-centricity

By Louise Marsland 1 day ago

#CEMAfrica2017: Your employees are always on - now TRUST THEM

Chantel Botha of BrandLove shares why you need to trust your employees to run with their own ideas of the best possible customer experience they can offer at the first day of CEM Africa 2017.

By Leigh Andrews 17 Aug 2017

#CEMAfrica2017: CX predictions for the future, action to take TODAY

If all you do is talk about customer experience or CX in your silos, chances are your brand will be left in the dust. Here's why you need to cut the red tape and take the plunge, straight from the opening panel of CEM Africa 2017

By Leigh Andrews 16 Aug 2017

What kind of business leaders does Africa need?

Four key skills that business leaders need that will drive growth across the African continent

By Dr Hischam El-Agamy 2 Aug 2017

Engaging multi-generational employees with internal communication

Different communication strategies are vital to integrate the multigenerational workforce successfully, which is important for organisations' reputation, as low morale can affect stakeholders' attitudes

1 Aug 2017

Preparing for digital future requires rethinking policies

The future of work is being shaped by two powerful forces; the growing adoption of artificial intelligence in the workplace and the expansion of the workforce to include both on- and off balance sheet talent

By Valter Adão 31 Jul 2017

Company identity and your start-up: how to cultivate a winning culture

Culture - it can make or break an otherwise viable business. It's that personality that drives performance, that special something that draws people to want to be part of an organisation

By Harry Welby-Cooke 14 Jul 2016

Orange launches its largest Developer Challenge and SMS API

Coinciding with the release of its SMS APIs in Cameroon, Congo, Guinea, Niger and Senegal, Orange is launching its largest international developer challenge to date - across 13 countries - aiming to spur and nurture the creation of unique and local services for Africa and the Middle East from the growing entrepreneurial base developing in these countries.

3 Jul 2015

False alarm of Ebola virus in SA

Health Minister Aaron Motsoaledi has dismissed claims that the Ebola Virus Disease has arrived in South Africa.

15 Aug 2014

Africa must make better use of resources

Africa's agricultural‚ mining and energy resources could be better used to boost the continent's pace of economic growth and pave the way for a breakthrough in human development‚ according to a report released on Monday (27 May).

By Mariam Isa 28 May 2013

Airtel named 'Most Socially Responsible Company' in Niger

Bharti Airtel, a telecommunications services provider with operations Africa, has been named the Most Socially Responsible Company in Niger at the 3rd Edition of the National Excellence Awards Ceremony.

2 Apr 2013

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